> Markdown version of [/jobs/ext/265701-guest-service-representative-front-desk-agent](https://www.wearedevelopers.com/jobs/ext/265701-guest-service-representative-front-desk-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Guest Service Representative / Front Desk Agent - **Company:** TownePlace Suites - **Location:** Miami, FL, United States - **Contract:** Permanent contract - **Skills:** Desktop Computing, Payment Systems, Office Suite, Tablet Computers - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3e403c07cbecee30 ## About the Role * Minimum of 1 year of experience in customer service, preferably in a hotel or hospitality setting. * Excellentverbal and written communication skills with a professional and friendly demeanor. * Proficient in computer and keyboard use, including familiarity with standard office software and reservation systems. * Strong ability to multi-task and manage shifting priorities in a fast-paced, guest-facing environment. * Able to make sound decisions using good judgment and in accordance with company policies and procedures. * Highly reliable, punctual, and team-oriented, with a positive attitude and commitment to guest satisfaction. * Ability to work a flexible schedule, including weekends and holidays, based on hotel needs. Physical Demands: * Must be able to occasionally lift or carry items up to 25 pounds. * Requires frequent and extended periods of standing, walking, bending, stretching, pushing, pulling, and twisting throughout the shift. * Must have manual dexterity to operate phones, computers, tablets, payment systems, and other front desk equipment. * Ability to multi-task efficiently, including switching between guest interactions, phone calls, and administrative tasks. * Must be able to work independently for extended periods, including low-traffic shifts when management may not be present. * Ability to perform in a fast-paced and high-pressure environment while maintaining composure and professionalism. ## Description * Process guest check-ins and check-outs, including confirming reservations, assigning rooms, issuing and activating room keys, and reviewing charges. * Create, modify, and confirm guest reservations accurately. * Set wake-up calls promptly and courteously. * Answer incoming phone calls within three rings, providing prompt and professional assistance. * Complete all shift checklist tasks and required shift reports. * Provide personalized service by responding to guest inquiries and concerns with professionalism and a focus on satisfaction. * Conduct courtesy call-backs to guests after check-in to ensure their needs are met. * Serve as a local expert by offering recommendations on shopping, dining, entertainment, and directions. * Log and address guest comments or complaints to ensure all guests leave satisfied. * Maintain an accurate and detailed shift pass-on log to ensure clear communication between shifts. * Notify housekeeping of room status updates such as departures and early check-ins. * Create and log maintenance work orders using the hotel's work order tracking system. * Keep the front desk, lobby, and immediate public areas clean, organized, and welcoming at all times. * Greet every guest you encounter during your shift with a warm and friendly smile. * Maintain a professional appearance in accordance with uniform and grooming standards. * Follow all hotel procedures for handling lost and found items. * Ensure guest and associate safety by adhering to key security, emergency protocols, and confidentiality standards. * Comply with all company safety guidelines; report any accidents, injuries, or unsafe conditions to management immediately. * Complete all required safety training and certifications. * Must maintain a professional appearance inaccordance with company standards. * Additional responsibilities may be assigned as needed to meet evolving business demands. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Enterprise Python: Software That Lives Long And Prosper](https://www.wearedevelopers.com/videos/946-enterprise-python-software-that-lives-long-and-prosper) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Frontend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/195-frontend-developer-salary-in-germany-2023) - [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024)