> Markdown version of [/jobs/ext/265711-technical-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/265711-technical-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist I - **Company:** Insperity Inc - **Location:** Kennesaw, GA, United States - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Web Browsers, Software Engineering, Web Applications - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6dfb2523a9d7343d ## About the Role * Bachelor's Degree or equivalent experience is desired. * One to four years of technical support experience is required. * Solid interpersonal skills to interface with co-workers and customers. * Ability to manage multiple tasks to completion with minimal supervision. * Strong understanding of various Internet browser technologies * Knowledge of web-based software solutions * iSolved experience is desired * Strong analytical thinking skills and process-driven work habits. * Basic Knowledge of CRM systems and usage. * Ability to effectively communicate with technical and non-technical staff in both written and verbal format. * Ability to work alone and collaborative, with technical personnel as needed. * Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment. ## Description We are seeking a Technical Support Specialist I to join our team! This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients. Responsibilities * Consults with end users to analyze complex, functional software issues escalated from Associate Technical Support Specialists. Performs remote software support for clients on Insperity BPS solutions which could include, but is not limited to: * Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox. * Maintaining client information in Client Record Management system. * Providing backup phone support for other Technical Support teams. * Monitoring appropriate email inboxes and providing excellent email technical support. * Modifying setup to support changes in the client's business rules. * Using software diagnostics tools to troubleshoot client software issues. * Retraining clients on software. * Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented. * Performs remote time clock support on Insperity sanctioned time clocks and time clock software * Documents all client interaction on a per incident basis. * Logs software issues and provides temporary workarounds as needed. * Tracks open software issues until a resolution is released by Quality Assurance and collaborates with Professional Services to ensure update is installed on the client system. * Works with customers to optimize their experience with BPS solutions. * Handles business sensitive information with appropriate confidentiality. * Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures. * Monitors appropriate email inboxes and provides excellent email technical support. * Works to improve customer satisfaction and increase customer reference-ability. ## Related Videos - [You’re a great coder? 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