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# Mainframe Prod Support Engineer - 6163755

- **Company:** Accenture
- **Location:** Morristown, NJ, United States
- **Experience:** Experienced
- **Salary:** $106,080.0 - $126,880.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management, COBOL (Programming Language), Computer Programming, IBM DB2, HP Systems Insight Manager, Job Control Language (JCL), Issue Tracking Systems, Mainframes, SQL Databases, Programming Languages
- **Published:** August 11, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3351746288&tx=DT11808UHD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum 5 years of work experience with 3 or more years in Production Support and or related Mainframe experience
 * Expert in programming languages like JCL, COBOL, SQL, DB2, Eazytrieve, production support, and handling of batch job failures
 * Associate Degree

## Description

* Run the day to day operations of the technology platform.
 * Work activities specific to Production Support roles include Problem Incident Management, Release Deployment, Operational Readiness, Capacity Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change Configuration Management, etc.
 * Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in the ticket tracking system, and communicates effectively with development and internal business operations teams.
 * Identify vulnerabilities and opportunities for improvement, as well as maintains metrics to help develop analysis that will drive improvement in all areas of Production Services.
 * Create and enhance administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures.
 * Take ownership of escalations and performs troubleshooting, analysis, research, and resolution using advanced query and programming skills.
 * Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
 * Resolve complex issues.
 * Provide your feedback on BizChat.


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