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# IT Business Support Liaison

- **Company:** Sagility LLC
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Multi-Factor Authentication, Microsoft Office
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cdec815bb93d0f84

## About the Role

* IT service and support management.
 * Contact Center process and support knowledge.
 * High degree of customer service skills.
 * High degree of communication and project management skills.
 * Sense of urgency and ability to influence and negotiate.
 * Ability to quickly analyze issues and determine a root cause.
 * Ability to manage multiple issues and prioritize appropriately.

Preferred Skills:

 * Preferred background in contact center operations.
 * Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools.

## Description

The Business Support Liaison (BSL) will provide ratio-specific support through the duration of the ramp from July 20th, through December 8th, or thereafter to provide proper Vendor-level support including, but not limited to, fulfilling ramp down activities., * Act as the site-level systems and ID contact between Sagility and client.

 * Administer multi-factor authentication to the client network.
 * Provide troubleshooting assistance to Agents/Representatives.
 * Coordinate Agent/Representative ID tracking and issuance.
 * Other operations analyst support and reporting activities needed and requested by the Operations Manager.


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