> Markdown version of [/jobs/ext/2657433-information-technology-support-technician-western-grain-marketing-rushville-il](https://www.wearedevelopers.com/jobs/ext/2657433-information-technology-support-technician-western-grain-marketing-rushville-il). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Technician - Western Grain Marketing - Rushville, IL - **Company:** GROWMARK, Inc. - **Location:** Rushville, IL, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Accounting Systems, Backup Devices, Business Systems, Data Integration, Desktop Computing, Monitoring of Systems, Issue Tracking Systems, Internetworking, Virtual Private Networks (VPN), Local Area Networks, Networking Cables, Server Administration, Service Pack, Wireless Access Point, Wireless Networks, Network Routers, Office365, Tablet Computers, Software Troubleshooting, Information Technology, Laptops, User Accounts - **Published:** August 4, 2026 - **Apply:** https://justjobs.com/main/sendform/8/8/28176/1/17839052?backUrl=%2Fcareer%2F17839052%2FInformation-Technology-Support-Technician-Western-Grain-Marketing-Rushville-Il-Illinois-Rushville ## About the Role * Associate's or Bachelor's degree in Information Technology, Computer Science, Agricultural Technology, or related field preferred. * Two (2) or more years of technical support or IT experience preferred. * Experience supporting Windows operating systems, Microsoft 365, networking, printers, and mobile devices. * Knowledge of grain operations, grain accounting software, or agricultural technology is a plus. * Strong troubleshooting, analytical, and problem-solving skills, with strong attention to detail. Functional Competencies * Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines. * Excellent verbal and written communication skills, with a professional demeanor. * High attention to detail and accuracy in all tasks. * Ability to work effectively as part of a team and collaborate with teammates at all levels. * Ability to identify and address issues in a proactive manner. * Strong customer service skills, with the ability to interact professionally with customers and teammates. * High level of integrity and ability to handle confidential information. Core Competencies Demonstrate essential abilities, including business knowledge, collaboration, communication, customer focus, decision-making, and skill development. Other Requirements * Must have a valid driver's license and satisfactory driving record. * Follow safety and compliance standards to help ensure their well-being and the safety of others. * Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands. * The role requires travel to other company locations or industry events, with the ability to travel independently and stay overnight as needed. * Ability and willingness to participate in required training, including education on GROWMARK's policies and procedures and additional training related to the position's requirements. Physical Demands Lifting/Carrying Frequency Pushing/Pulling Frequency Under 10 lbs. Frequently Under 10 lbs. Frequently 11-20 lbs. Frequently 11-20 lbs. Frequently 21-50 lbs. Occasionally 21-50 lbs. Occasionally 51-100 lbs. Not Applicable 51-100 lbs. Not Applicable Over 100 lbs. Not Applicable Over 100 lbs. Not Applicable Twisting/Turning Frequency Driving Frequency Bend Frequently Automatic Trans Not Applicable, Walk-Normal Surfaces Frequently Walk-Slippery Surfaces Frequently Other Walk-Uneven Surfaces Frequently Keyboard/Ten Key Frequently Fine Dexterity Frequently Handling (grasping, holding) Frequently ## Description The Information Technology Support Technician is responsible for providing technical support and maintaining the technology infrastructure that supports grain operations across company facilities. This position ensures the reliability, security, and efficiency of hardware, software, network systems, grain automation equipment, and operational technologies. The Grain Information Technology Support Technician partners with Grain Operations, Accounting, Customer Service, and Information Technology personnel to minimize downtime, improve operational efficiency, and support business continuity during both normal operations and peak harvest seasons., * Provide first- and second-level technical support for users at grain facilities and corporate offices. * Install, configure, maintain, and troubleshoot desktop computers, laptops, tablets, printers, scanners, monitors, and mobile devices. * Configure user accounts, passwords, permissions, and Microsoft 365 applications. * Respond to help desk requests and document resolutions in the company's ticketing system. * Maintain inventory of IT hardware, software licenses, and technology assets. * Assist with workstation deployments, equipment replacements, and hardware lifecycle management. * Support grain scale software, grain accounting systems, inventory management applications, and customer service technologies. * Troubleshoot grain scale hardware, ticket printers, barcode scanners, cameras, and peripheral equipment. * Assist with maintaining grain automation systems, PLC interfaces, and terminal operating technologies. * Coordinate with software vendors to resolve application issues. * Support electronic grain contracts, scale ticket processing, and data integration between business systems. * Assist in maintaining local area networks (LAN), wireless networks, VPN connections, and internet connectivity. * Configure and troubleshoot switches, routers, wireless access points, and network cabling. * Monitor system performance and report infrastructure issues. * Assist with server maintenance, backups, disaster recovery testing, and system upgrades. * Assist with software updates, antivirus protection, security patches, and endpoint protection. * Help identify and respond to potential security threats. * Assist with technology implementation projects at new and existing grain locations. * Test new hardware and software prior to implementation. * Develop and maintain technical documentation, user guides, and operating procedures. * Communicate system outages, maintenance schedules, and technology updates. OTHER JOB FUNCTIONS * Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply. * Follows Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply. * Responsible for maintaining the assigned vehicle according to company standards. * Responsible for maintaining company equipment according to company standards. * Comply with the uniform policy and uphold a professional appearance. * Performs other duties as assigned. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Building Software for Overlooked Markets - Ryan Sinnott](https://www.wearedevelopers.com/videos/2151-building-software-for-overlooked-markets-ryan-sinnott) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)