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# TechConnect Technician

- **Company:** Benco Dental Supply Company
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, BASIC (Programming Language), Wi-Fi Technology, Firewalls (Computer Science)
- **Published:** August 26, 2026
- **Apply:** http://benco.hrmdirect.com/employment/job-opening.php?req=3793094&req_loc=1445095&&cust_sort1=195246&

## About the Role

* Computer proficiency, including knowledge of Windows-based programs
 * Strong time-management and organizational skills, with the ability to prioritize and manage multiple tasks and/or projects
 * Problem solver, adaptable, and agile thinker
 * Clear communicator with active listening skills, including the ability to explain complex technical issues in simple, customer-friendly terms
 * Strong knowledge of dental and related equipment operation, troubleshooting, and basic repair
 * Understanding of networking fundamentals and working with office IT staff (Wi-Fi, firewalls, device connectivity)
 * Understanding of electrical systems, plumbing, and equipment calibration procedures
 * Knowledge of low-voltage electrical equipment installation and repair
 * Proficiency with remote support platforms (e.g., TechConnect, TalkDesk), mobile devices (iPads), and communication tools (FSM Grid, email, SMS), * High School Diploma or equivalent
 * Associates Degree in a Technical or Vocational field
 * 5+ years in Dental Field Service Experience (Required)
 * 1-3 years in Electrical, Customer Service, Military, HVAC, Pneumatics or Software/Hardware Experience (Preferred)
 * 1-3 years of Technical Training Experience in the Bio-Med or Electronics Field (Preferred)
 * 1-3 years in a Remote Support, Help Desk, Contact Center or Teleservice Role (Preferred)

## Description

The TechConnect Technician is a key member of Benco's Field Service team, providing real-time remote technical support, training, and coaching to internal technicians and dental customers through the TechConnect platform and related tools. This is a blended role: the technician handles remote support requests and manages the dispatch board when not on TechConnect calls., * Handling requests from a queue-based system (FSM Grid/TechConnect)

 * Guiding rookie technicians
 * Providing remote front line support to dental office staff through troubleshooting, installations, and configuration
 * Responding to external and internal customer inquiries, ensuring contractual response times are met
 * Documenting all interactions in work orders and associated systems
 * Using FSM Grid proficiently to schedule Field Service Technicians and document notes in tickets
 * Managing the dispatch board when not on TechConnect calls


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