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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # UX Architect - **Company:** CYNET SYSTEMS INC. - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $166,400.0 - $176,800.0 - **Contract:** Permanent contract - **Skills:** Client Server Models, Decision Support Systems, Service Design, User-Centered Design, Workflow Management Systems - **Published:** August 20, 2026 - **Apply:** https://www.dice.com/job-detail/67bbecc9-d518-4a7d-8125-855f10b2a656 ## About the Role * 8+ years of experience in User Experience (UX) Design, Service Design, UX Strategy, Product Strategy, Design Consulting, or Business Experience Transformation. * Mandatory healthcare domain experience, preferably in Payer Operations, Claims Management, Member Experience, Customer Service Operations, Provider Operations, G&A Functions, Audit & Compliance, or Regulatory Workflow Transformation. * Experience working in consulting or discovery-driven environments with business stakeholders and cross-functional teams. * Strong expertise in Future-State Operating Model Design, Service Blueprinting, User Journey Mapping, Workflow Design, Persona Development, and Human-Centered Design. * Ability to analyze complex business operations and redesign them into streamlined, automation-enabled experiences. * Excellent communication and presentation skills. * Strong verbal and written communication skills., * Certified UX Professional (CXP). * Human-Centered Design Certification. * Service Design Certification (NN/g, IDEO, SDN, etc.). Skills: * User Experience (UX) Design. * UX Strategy & Experience Transformation. * Service Design & Service Blueprinting. * User Journey Mapping & Workflow Design. * Future-State Operating Model Design. * Human-Centered Design (HCD). * Healthcare Business Process Transformation. * Discovery Workshops. * Stakeholder Facilitation. * Executive Storytelling. Qualification And Education: * 8+ years of experience in UX Design and Strategy. * Healthcare domain expertise (Payer/Claims/Provider Operations). ## Description * Conduct on-site discovery sessions with business operations teams to understand workflows, user journeys, operational pain points, handoffs, exceptions, controls, and constraints. * Perform current-state workflow and operational assessments to identify opportunities for optimization and transformation. * Facilitate stakeholder interviews, design workshops, journey mapping sessions, and collaborative ideation exercises. * Design future-state operating experiences aligned with process rationalization, workflow redesign, automation, and AI enablement initiatives. * Develop user journeys, workflow experience maps, service blueprints, personas, interaction models, and future-state operating concepts. * Identify opportunities to simplify workflows, reduce manual effort, enhance usability, improve decision support, and drive operational efficiency. * Partner closely with business analysts, architects, data science teams, automation specialists, and delivery teams to align experience strategy with business and technology recommendations. * Translate discovery findings into actionable design recommendations, prioritized opportunity backlogs, and implementation roadmap inputs. * Support organizational change and adoption planning by assessing automation and user impact considerations. * Present findings, insights, and future-state recommendations to senior business leaders and executive stakeholders. * Create executive-ready presentations and transformation recommendations supported by journey maps, service blueprints, and business outcomes. ## Related Videos - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) - [200 OK: Payment settled, resource delivered](https://www.wearedevelopers.com/videos/100063-200-ok-payment-settled-resource-delivered) - [Insight into AI-Driven Design](https://www.wearedevelopers.com/videos/1016-insight-into-ai-driven-design) - [P2P networks in Blockchain](https://www.wearedevelopers.com/videos/209-p2p-networks-in-blockchain) ## Related Articles - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters)