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# IT Support Specialist - MSP

- **Company:** Just Solutions, Inc.
- **Location:** Fairport, NY, United States
- **Salary:** $54,080.0 - $74,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Dynamic Host Configuration Protocol, Video Cards, Domain Name System (DNS), PC Tools, Microsoft Office, Remote Access Technology, TeamViewer, Firewalls (Computer Science), Information Technology, Hardware Infrastructure, SentinelOne Expertise
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/jobad/us4b3a79c94b18ef6990fa1f7a04e7ad04

## About the Role

case thoroughly and escalating issues when appropriate. Your ability to communicate effectively, make sound decisions, and work independently ensures that problems are resolved quickly and accurately. With client satisfaction as your priority, you maintain a pleasant and professional demeanor in all interactions-whether with executives, IT teams, or end users. Before wrapping up, you confirm that all tickets are updated and resolved, and you submit your timesheet promptly to maintain utilization requirements. REQUIREMENTSAssociate degree in Computer Science or a related field, or equivalent experienceCompTIA A+ certification or equivalent5+ years of relevant experience supporting computers and/or providing technical supportExperience working on a help desk or for a managed service provider (MSP)Clear career path interest toward server, networking, or cybersecurity engineeringValid driver's licenseReliable personal vehicle and ability to travel throughout Western
NYStrong proficiency with support tools and PC software troubleshootingExperience with major antivirus solutions (ESET, SentinelOne, Windows Defender)Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)Working knowledge of DNS, DHCP, firewalls, and mail flowFamiliarity with Active Directory (AD), IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)Cybersecurity awareness and hands-on best-practice experienceSupport experience with iOS and Android mobile devicesExpertise with Windows 11 and Microsoft 365/Office 365MacOS experience a plusPC building or advanced hardware experience (for example, gaming rigs or graphics cards) is a plusOur ideal IT Support Specialist - MSP thrives in a fast-paced environment, balancing technical expertise with outstanding customer service. If you communicate clearly, make sound decisions under pressure, and approach every interaction with energy, enthusiasm, and a commitment to client satisfaction-we
want YOU! Apply today!Must have the ability to pass a background checkJob Posted by, ApplicantPro

## Description

deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you! YOUR SCHEDULEThis IT role offers a stable Monday-Friday schedule from 8:00 AM to 5:00 PM, with opportunities to earn additional income through overtime. YOUR DAY AS OUR IT SUPPORT SPECIALISTEach day as an IT Support Specialist, you begin by reviewing your queue and responding to client inquiries promptly, courteously, and professionally. You answer incoming phone calls from clients and provide clear, friendly technical assistance, ensuring every interaction reflects a commitment to exceptional customer service. Throughout the day, you travel on-site to client locations to resolve issues in person, building strong relationships and delivering hands-on support that keeps their operations running smoothly.You manage multiple tickets and calls simultaneously, documenting each


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