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# Technical Support Agent

- **Company:** PAR LLC
- **Location:** Markham, IL, United States (Remote available)
- **Salary:** $39,520.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a93b0906cf3d3798

## About the Role

* 1+ year of Customer Service experience (Helpdesk experience preferred)
 * Background in restaurant or call center environments
 * Strong problem-solving and communication skills
 * Solid typing skills and working knowledge of Windows OS
 * Reliable broadband/fiber internet and access to a backup work location
 * Networking experience a plus
 * AAS in electronics tech or computer science a plus
 * A+ or Microsoft certifications a plus

Additional skills:

 * Passion for helping others and resolving technical issues
 * Ability to multitask and prioritize in a fast-paced environment
 * Strong team collaboration and customer relationship building skills
 * Ability to work weekends, holidays, and overtime as needed
 * Fluent in Canadian French (written and spoken)

## Description

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within., Unleash your potential: What you will be doing and owning:

 * Provide first-level support for POS hardware/software and PAR products
 * Resolve operational and technical issues quickly and efficiently
 * Log and manage incidents using our service management tools
 * Follow escalation workflows and contribute to our knowledge base
 * Deliver exceptional service that fosters total customer satisfaction
 * Complete administrative support tasks related to customer service
 * Analyze issues and apply sound judgment to determine resolutions
 * Collaborate with internal teams and third-party engineers as needed


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