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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MANAGER, EPIC SYSTEMS - **Company:** OCHIN - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $119,571.0 - $162,617.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Health Informatics, Data Systems, Linux, Disaster Recovery, Internet Services, Operational Databases, Reverse Proxy, Runbook, Network Switches, Enterprise Software Applications, System Availability, Information Technology, Restful APIs, Network Server - **Published:** August 2, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17796379?backUrl=%2Fcareer%2F17796379%2FManager-Epic-Systems ## About the Role * Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience * 7-10+ years of progressive experience in infrastructure engineering or operations, including experience supporting enterprise application platforms in 24x7 production environments * 3-5 years of experience managing a remote team of 10, including performance management, team development, and delivery ownership is REQUIRED * Demonstrated experience leading teams responsible for Epic technical infrastructure, including one or more of the following: * Epic operational database (ODB) operations (availability, performance, backups, and capacity) * Epic client and presentation tiers (Hyperspace and Hyperspace Web) * Epic web and service servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse) * Experience supporting high-availability environments, including disaster recovery and business continuity planning and testing * Experience establishing and maintaining service levels (SLAs), reliability targets, and operational metrics * Demonstrated ownership of incident management, root cause analysis, and continuous service improvement initiatives * Strong communication skills, with the ability to clearly convey complex technical concepts to leadership, cross-functional IT teams, and members/non-technical stakeholders * Experience leading change management practices in enterprise environments, including planning and coordination of technical changes and minimizing operational disruption * Experience with or leading ITIL-based processes, including change, incident, and problem management * Experience managing or influencing technology costs, vendor relationships, and/or consumption management Preferred Qualifications * Experience in healthcare IT environments, including familiarity with HIPAA, HITRUST, or other regulated frameworks which includes audit readiness, evidence collection, and control ownership * Epic infrastructure and hosting experience supporting large-scale environments * Experience supporting large-scale, multi-tenant or member-based environments Physical Requirements/Work Environment: * Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action. * Reading, speaking, writing, and understanding English. * While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. * This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings. * The role routinely uses standard office equipment such as computers and mobile devices. * Travel is required to support OCHIN's business requirements for go-live installations or training which may require travel by air, vehicle, or train., * Ability to work independently and efficiently from a home office environment * High Speed Internet Service * It is a requirement that employees work in a distraction free workplace * Travel up to 12% may be required nationally for on-site Go Live support based on business requirements for OCHIN ## Description The Manager, Data Systems (Epic) supports the mission of OCHIN by providing strategic leadership, direction, and oversight of the Epic technical platform. This role leads the Epic technical team, which includes Server Systems and Client Systems, to deliver reliable, secure, and high-performing Epic infrastructure services to OCHIN and its Members (Service Areas). * Server Systems is responsible for the Epic operational databases (ODB) and underlying Linux operating systems. * Client Systems is responsible for Hyperspace and the Web and Service Servers, including Hyperspace Web, Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse and the underlying Windows operating systems. The Manager is accountable for setting priorities, aligning work to organizational objectives, and ensuring effective execution across projects and operational activities. This role establishes clear expectations, manages performance, and fosters a culture of accountability and continuous improvement. In addition, the Manager identifies, assesses, and mitigates risk, leads structured change management practices, and communicates clearly with internal stakeholders and members to ensure changes are implemented with minimal disruption and strong adoption. Essential Duties * Owns the reliability, performance, availability, and lifecycle management of the Epic technical environment, ensuring continuity for critical clinical and business operations. * Leads, develops, and motivates the Epic technical team (Server Systems and Client Systems), building a high-performing, scalable organization aligned to OCHIN and member needs. * Provides leadership oversight for Epic Server Systems operations, including the Epic operational database (ODB), backups, monitoring, performance, capacity planning, and high availability. * Provides leadership oversight for Epic Client Systems services, including Hyperspace, Hyperspace Web, and supporting Web and Service Servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse). * Ensures effective 24x7 operational coverage, including incident response, escalation management, and after-hours support for Epic technical services. * Sets, enforces, and continuously improves operational standards (monitoring, patching, access controls, configuration baselines, and runbooks) to meet uptime, capacity, and security requirements. * Owns incident, problem, and change management practices for in-scope Epic technical platforms, including root cause analysis, corrective actions, and risk mitigation to minimize disruption to members. * Partners with Epic application owners and cross-functional IT leaders to deliver technical capabilities, align priorities, and coordinate timelines, dependencies, and maintenance activities. * Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget. * Monitors and reports on service performance metrics (e.g., availability, incident response, throughput/latency, capacity utilization), driving accountability and continuous improvement. * Communicates Epic technical performance, incidents, risks, and planned changes clearly and proactively to leadership, internal stakeholders, and OCHIN members. * Oversees onboarding, training, and ongoing staff development, ensuring team members have the tools, resources, and support to succeed. * Maintains vendor relationships, contract management, and budget accountability for Epic technical infrastructure services. * Fosters a culture of accountability, collaboration, and continuous improvement. * Performs other duties as assigned. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)