> Markdown version of [/jobs/ext/2658223-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/2658223-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** Randstad - **Location:** New York, NY, United States - **Salary:** $64,480.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** IMac, JIRA, Network Connections, Test Scripts, Computer Equipment - **Published:** August 28, 2026 - **Apply:** https://www.dice.com/job-detail/0e01c14f-d6e0-423c-92ce-94dae729a685 ## About the Role ? Passion about customers and service, with a strong will to make a difference ? The ability to work in a dynamic environment, prioritizing and multitasking effectively ? The ability to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware issues ? Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills ? Strong planning, organizing and prioritizing abilities. Target focused, proactive and keen to spot opportunities to refine and improve processes and service ? The ability to deal directly with clients and executives in a friendly and highly confident manner demonstrating excellent communication skills Desired: ? ITIL Certification ? Microsoft Certification (MCSA, MCITP, MCSE) ? Dell/Lenovo Certification ? Experience working in the technology/finance industry ? Experience working with Jira skills: PC hardware,IMAC,Jira,network connectivity,test scripts,multitasking,communication,excellent communication skills,organizing,friendly,interpersonal skills,problem resolution,Strong problem-solving abilities,proactive,Target focused,asset management,CAT 6,customer service skills,Desktop Support,PC support,cable management,highly confident,ITIL Certification,ITIL,finance industry,Microsoft Certification,MCSA,Printers,Operations Engineering,technical support,workstation ## Description ? Provide on-site hardware support to 1,700 customers primarily located in the New York office, ensuring tickets are actioned on promptly and in accordance with SLA's ? Manage and kick-off automated PC build scripts for various computer builds, depending on job function/responsibility ? Deploy new hire hardware to desk locations as provided by HR, ensuring a seamless new hire experience ? Perform computer diagnostic troubleshooting steps as guided by technical support documentation ? Utilize customer service skills to meet the technical needs of the user community, always keeping customers informed and aware of any delays or issues with support ? Maintain Jira ticket queue by providing frequent updates to open issues and adding detailed notes when closing out tickets ? Connect hardware and run test scripts to ensure network connectivity on workstations to support new infrastructure deployments ? Participate in user workstation relocations (IMAC) in partnership with the Workplace Services team ? Perform storage room inventory and tasks to ensure all inventory is updated and assigned to appropriate locations and users ? Lead/take part in projects and see project tasks through to completion ? Assist in unboxing and preparing equipment for installation including PC's, Monitors, Phones, Printers and various peripherals ? 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