> Markdown version of [/jobs/ext/2658238-director-regional-success-architecture-data-360](https://www.wearedevelopers.com/jobs/ext/2658238-director-regional-success-architecture-data-360). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Regional Success Architecture Data 360 - **Company:** Salesforce.com, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $171,200.0 - $273,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Cloud Computing, Salesforce.Com, Enterprise Software Applications - **Published:** August 14, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17935563?backUrl=%2Fcareer%2F17935563%2FDirector-Regional-Success-Architecture-Data-360-New-York-New-York ## About the Role The successful candidate will be independent, self-motivated, proactive, results-oriented, capable of quickly championing change, and influential. You will provide a high level of customer satisfaction through the delivery of exceptional customer success services. You will lead a team of professionals through a high-growth period that requires adaptability and comfort with changing circumstances., * 8+ years in consulting/professional services, customer success, or related customer-facing roles, handling complex issues for enterprise customers * 5+ years at management level, with proven ability to lead and develop high-performing teams * Experience managing teams of 12+ individual contributors in enterprise-scale organizations * Cloud/SaaS software environment experience, preferably supporting global or regional customers * Proven track record of driving both operational excellence and strategic customer outcomes * Understanding of regional business dynamics and cultural nuances * Technical & Business Acumen * Deep understanding of customer service and success best practices * Ability to balance tactical execution with strategic thinking * Experience with Data 360, CRM, or similar enterprise software platforms preferred * Passion for technology and innovation * Strong analytical skills with ability to drive decisions based on data and metrics * Excellent communication, presentation, and negotiation skills at all organizational levels, including C-level * Ability to influence and build relationships across global teams and cultures Other Requirements * BA/BS Degree in technical, business, or related field (or equivalent relevant experience) * Proven ability to work effectively in a matrixed, global organization ## Description Leadership & Team Development * Build, lead, and develop a world-class team of Success Architects. * Manage individual contributors effectively, providing coaching, mentorship, and support to help them develop professionally and achieve their delivery goals * Resource and organize teams effectively to drive customer outcomes across all segments * Create a vibrant, inclusive culture that inspires people to do their best work and aligns with Salesforce Core Values * Find, hire, and retain the best technical and customer-facing talent in the region * Create an environment of stronger employee engagement through regular connects including 1:1s and office hours * Demonstrate better together leadership that works together with peer leaders to achieve the best outcomes * Secure psychological safety everywhere Customer Experience * Lead the Success Architect team to drive Customer Success through proactive guidance, outcome focused goals, and operational rigor * Manage key metrics including customer satisfaction (CSAT), productivity, time to resolve, and outcome achievement * Act as an escalation point for high severity customer issues that arise from within the team, directly from customers, or from other Salesforce functions * Ensure the team KPIs are met or exceeded across global Architect standards * Exemplify a positive customer experience through effective communication in every interaction with the customer * Receive and manage customer complaints and escalate to appropriate personnel/team ensuring successful and timely resolution Customer Success & Value Realization * Drive customer adoption and technical health of Data 360 capabilities, including coaching your team members on Data 360 Customer Journey key milestones that they need to influence * Ensure customers launch Data 360 and drive continuous business value * Manage key success metrics including adoption, customer health, engagements, executive business reviews, retention, and expansion opportunities * Build meaningful and lasting relationships with key stakeholders and establish long-term executive relationships * Take a hands-on approach to personally create customer wins, references, and case studies * Lead Success Architects to deliver proactive success planning and strategic guidance with a consultative approach Cross-Functional Collaboration & Strategy * Work with Support, Sales, Product, Engineering, Customer Success, Services, Renewals, and Business Operations to improve overall customer experience * Represent the voice of the customer to stakeholders across the organization, including ensuring team contribution to formal product feedback loop process * Understand success and implementation services best practices and contribute across teams to continuously improve these practices * Execute company policies that affect operations and may have company-wide impact * Drive the team to effectively align with changes in a timely manner * Inspire continuous improvement in service delivery according to business objectives * Demonstrate excellent communication, presentation, and negotiation skills at all organizational levels, including C-level ## Related Videos - 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