> Markdown version of [/jobs/ext/2658685-it-systems-administrator](https://www.wearedevelopers.com/jobs/ext/2658685-it-systems-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Systems Administrator

- **Company:** Litera Corporation
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Issue Tracking Systems, Microsoft Office, Microsoft InTune, Information Technology, Vmware
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=29c2917bc20fce3e

## About the Role

* 3+ years' experience supporting Windows and MAC OS, Active Directory, Microsoft Office 365, Intune, Microsoft Teams.
 * Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users
 * Ability to calmly and rationally assess competing priorities while under pressure from end-users
 * Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option's upsides and downsides
 * Previous experience with problem solving in a troubleshooting environment
 * Understanding of Windows 10, Mac OS, Windows VMs, Office 365, Azure and VMware.
 * Bachelor's Degree with Computer Science or related fields

## Description

This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.

Why This Role Matters:

The IT Systems Administrator role ensures minimal downtime and fast resolution for Litera's workforce, directly supporting the SLA-driven helpdesk. It aligns with the employees journey, from the onboarding experience through to fully-productive skillset for all employees. The role will be the front line for all global IT Support and will be the key enabler of consistent service across all regions and therefore is a key part of the IT team.

What You'll Deliver

 * Provide support to end users on various services and tools as they relate to their day-to-day work.
 * Tier 1 and Tier 2 service-related responsibilities
 * Monitor and manage the ticketing system for the global teams
 * New user setup of hardware, software, operating systems, account management and setting up corporate environments
 * Support of Microsoft 0365 multi-tenant environment
 * Provide remote support to users (globally, remote users and offices)
 * Asset management of inventory and all IT related equipment
 * Assist with the rollout of new IT solutions


## Related Videos

- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)