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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onboarding & Digital Experience Expert (Workflow) 1 - **Company:** Millipore Corporation - **Location:** St. Louis, MO, United States - **Experience:** Experienced - **Salary:** $54,163.0 - $56,805.0 - **Contract:** Permanent contract - **Skills:** Salesforce.Com, Data Analytics - **Published:** August 23, 2026 - **Apply:** https://www.jofdav.com/jobs/59371382-onboarding-digital-experience-expert-workflow-1 ## About the Role * Bachelor's degree (or higher) in Business, Marketing, Sciences, or a related field * 2+ years in customer support, customer success, onboarding or eCommerce/digital support Preferred Qualifications: * Familiarity with SFDC, ERP, Org Admin, UNITE/EVO and support tools * Project management, Lean Six Sigma, or other process efficiency experience * Strong communication, facilitation, and analytical skills * Experience in training or content development preferred * Multiligual helpful, but not required ## Description Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: Join the new Discovery Solutions Customer Success team as an Onboarding & Digital Experience Expert (Workflow). In this role, you will accelerate customer adoption of our digital self-service platforms by supporting onboarding journeys, enabling smooth account setup, and delivering scalable educational resources. This role strengthens customer confidence, reduces friction, and supports a seamless digital journey through process excellence, cross-functional alignment, and data-driven customer insights. You will: * Support Customer Onboarding & Digital Enablement: * Guide customers through onboarding-including account setup, digital activation, and early-journey support-to ensure a smooth and consistent experience. * Act as liaison between customers and internal teams (Product Screening, CMMG, Sales) to resolve questions, streamline setup steps, and remove friction. * Deploy onboarding/growth plays and monitor their effectiveness (activation lift, redemption, downstream behavior), recommending data-driven improvements. * Help to create and maintain customer-facing digital onboarding content, including webinars, user guides, and step-by-step resources, as needed. * Deliver internal enablement sessions to CS, TS, Sales, and other partners to strengthen onboarding consistency and digital tool readiness. Monitor Insights with a Continuous Improvement Mindset: * Identify, recommend, and help implement process improvements that simplify customer onboarding workflows, reduce friction, improve operational efficiency, and enhance the overall customer experience. * Monitor onboarding performance and customer adoption trends, using insights to inform recommendations and process enhancements. * Assist in rollout and adoption of enhancements, while using data and VOC insights to identify improvement opportunities ## Related Videos - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)