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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** OpenGov Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $100,000.0 - $121,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Backup Devices, Monitoring of Systems, Identity and Access Management, Microsoft Office, Network Diagnostics, OAuth, Procurement Software, Security Assertion Markup Language (SAML), Apache OpenOffice, Computer Networking Systems, Okta, Computer Equipment, Information Technology, Atlassian Tools, Casper Suite, Gsuite - **Published:** August 24, 2026 - **Apply:** https://www.dice.com/job-detail/5ab555cd-8aa7-4b32-b593-babb14c31ec0 ## About the Role * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * Possess a minimum of 3 years of experience in a corporate IT support role, with demonstrated proficiency in troubleshooting and problem-solving * Possess a minimum of 2 years of experience providing executive level support * Demonstrate proficiency across multiple platforms, including OSX, Windows, iOS, and Android * Familiarity with Okta and an understanding of modern Identity Management processes and protocols, including SCIM, SAML, and OAuth * Proficiency in endpoint management systems such as JAMF * Competence in networking tools, particularly Meraki * Experience with teleconferencing equipment * Working knowledge of Google Apps, Office 365, and Atlassian tools preferred * Functional experience in an agile work environment * Capability to lift objects weighing up to 50 pounds * A proactive problem-solving approach with a hands-on attitude * Ability to work independently and as part of a team, with a strong sense of accountability and responsibility * Ability to collaborate seamlessly across departments to continually enhance our employee support services * Excellent communication and interpersonal skills ## Description The IT Support Specialist II will provide world class technical support to OpenGov's employees, as well as become a subject matter expert on OpenGov's systems. This position entails addressing advanced technical challenges, leading end-user training activities, and authoring internal and end-user knowledge repository articles, as well as actively identifying enhancements for organizational processes and tools., * Serve as the primary escalation point for employees seeking technical assistance, providing second-level technical support in-person, via chat, over the phone, and email * Maintain in-office presence five days a week to promptly and effectively address support requests. * Oversee the upkeep of office systems, including teleconferencing equipment, networking infrastructure, and audio-visual equipment * Execute advanced troubleshooting, both remotely and in-person, and install, configure, and maintain computer hardware, software, and peripheral devices, ensuring they are up-to-date and functioning optimally. * Share technical expertise and process insights to mentor the IT Support team. * Deliver exemplary support to the executive team * Document IT processes and services, proactively suggesting process enhancements * Manage assets for hardware and software, ensuring optimal resource allocation * Contribute to project teams, ensuring the successful implementation of new systems or upgrades * Undertake repairs, maintenance, and installations of computer hardware and software * Provide comprehensive training to end-users on IT systems, offering open office hours, one-on-one sessions, and creating recorded instructional videos * Travel to various sites as required to deliver advanced technical support to OpenGov facilities * Implement and enforce IT security policies and procedures, including data backup, antivirus, and user access controls to safeguard company data * Collaborate with third-party vendors for hardware and software procurement and support, ensuring cost-effective solutions * Monitor system performance, generate reports, and proactively identify areas for improvement or potential issues. ## Related Videos - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Advanced Cypress: custom assertions and tasks](https://www.wearedevelopers.com/videos/790-advanced-cypress-custom-assertions-and-tasks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)