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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Reach Plc - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Amazon Web Services, Microsoft Azure, Microsoft Online Services, Cloud Computing Security, Configuration Management, CompTIA Security+, Disaster Recovery, Identity and Access Management, IT Management, Network Service, Scripting, Computer Networking Systems, Cloud Platform System, System Availability, Microsoft InTune, Information Technology, Firewall Services Module - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f462856955158371 ## About the Role The Senior IT Support Engineer drives best practice, security-by-design and continuous improvement in everything they do. The individual must have deep knowledge of network principles, all aspects of LAN, WAN and WLAN networks and Network services., * 5-7+ years of experience in IT infrastructure/support, including demonstrated ownership of Microsoft enterprise environments. * Positive and friendly approach to end users and others requiring IT support assistance * Strong hands on experience supporting and engineering Microsoft enterprise environments (Azure, Microsoft 365, Intune, Defender, hybrid AD). * Proven experience operating IT infrastructure in secure, high availability or business critical environments. * Solid understanding of cybersecurity principles, endpoint security, identity management and risk based decision making. * Demonstrable experience working within structured IT service management processes (incident, problem, change). * Experience contributing to business continuity, disaster recovery and resilience planning from a technical perspective. * Ability to communicate technical concepts clearly to both technical and non technical stakeholders. * Proactive, methodical approach with a strong focus on quality, documentation and continuous improvement., * Bachelor's degree in Computer Science or related field preferred; or equivalent professional experience. * Experience with cloud security, conditional access, endpoint protection and incident response. * Experience with Cisco networking and firewall technologies. * Relevant professional certifications (e.g., Microsoft Azure/M365 certifications, Security+, CISSP, CISM or similar). (Preferred) * Familiarity with cloud environments, particularly AWS. (Preferred) * Knowledge of relevant legislation and regulatory requirements (e.g., GDPR). (Preferred) * Experience in broadcast, media, or other 24/7 operational environments. (Preferred) * Exposure to automation, scripting, or infrastructure-as-code approaches. (Preferred), * Bachelor's (Preferred), * IT support: 5 years (Required) * Live Broadcast: 2 years (Preferred) * IT management: 3 years (Required) Language: * English (Required) ## Description The Senior IT Support Engineer is responsible for the reliable, secure and effective delivery of user IT support across end user and infrastructure domains. The IT Support Engineer plays a key role in ensuring IT services, infrastructure and cybersecurity controls support day-to-day business operations, content delivery and organizational resilience., * Technical delivery, stability and supportability of Microsoft based IT services, including but not limited to Azure, Microsoft 365, Intune, Defender and hybrid Active Directory environments. * IT support to end users and Technology teams * Act as technical escalation point for IT, security and IT infrastructure incidents, particularly those relating to Microsoft platforms and endpoints. * Ensure IT platforms are secure, resilient, scalable and fit for purpose, with security and risk considerations embedded in all designs and implementations. * Implement, maintain and continuously improve cybersecurity controls in line with organizational policy and recognized best practices. * Ensure systems and services align with business continuity and disaster recovery requirements. * Assist with network, server, virtualization and firewall configuration. * Manage and oversee patching, update cycles and configuration management, with particular emphasis on critical security updates. * Define, document and promote technical standards, procedures and best practices across the IT and Support teams. * Support and improve incident, problem, change and service management processes, ensuring efficient resolution and clear communication. * Work closely with other Technology team members to ensure joined up delivery across corporate and Content Technology environments. * Collaborate with technology partners and vendors during design, implementation and support phases. * Contribute to root cause analysis of significant incidents and define robust, long term resolution plans. * Proactively identify opportunities for service improvement, automation and operational efficiency. * Maintain and contribute to internal documentation and knowledge bases to improve support effectiveness and consistency. * Represent the IT technical function in cross functional discussions where required. * Mentor and train members of the IT support and related teams as appropriate. * Other duties as required to support the effective operation of Technology ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [JavaScript? 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