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# IT Specialist-Reno, NV

- **Company:** Caesars Entertainment
- **Location:** Reno, NV, United States
- **Experience:** Expert
- **Salary:** $57,120.0 - $97,920.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Desktop Computing, Information Technology, User Identification
- **Published:** August 30, 2026
- **Apply:** https://www.careerjet.com/job/usc1cc833aad51641ccb1463ef117cc679/eaa

## About the Role

* Associate degree in Computer Science or equivalent technical experience.
 * 2-3 years' experience in IT support, with demonstrated ability to troubleshoot across multiple platforms.
 * Strong proficiency with personal computing hardware/software and restoration techniques.
 * Excellent verbal and written communication skills.
 * Proven ability to perform under pressure in high-paced environments.
 * Familiarity with daily logs, instructions, memos, and company procedures.
 * Experience with maintaining technical asset inventories.

ADDITIONAL REQUIREMENTS

 * Ability to lift up to 50 lbs. and carry up to 25 lbs.
 * Comfortable working in environments with noise, bright lighting, and dust.
 * Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing.
 * Must be responsive to tactile, auditory, visual, and speech-based cues.
 * Must be able to freely access and navigate all areas of the property, including casino floor

May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.

## Description

The MIS Specialist's role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.
Responsibilities:

 * Respond to help desk requests via phone, email, or other channels; escalate unresolved issues in a timely and effective manner.
 * Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution.
 * Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
 * Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken
 * Applies diagnostic utilities to aid in troubleshooting
 * Access' software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
 * Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
 * Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
 * Exemplify our core values, family style service, our mission and vision
 * Exemplify our DEI (diversity, equity, inclusion) culture
 * Performs other job-related duties as assigned, Direct Lithium Extraction & Brine-Processing Specialist - GCM-4 Location: Remote - anchored to Reno, Nevada Engagement: Contingent consulting/project-based assignment Anticipat…
 + 2 days ago
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