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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Business Systems & IT Operations - **Company:** The Skoll Foundation - **Location:** Washington, DC, United States - **Salary:** $170,000.0 - $200,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Business Software, Business Process Modeling, Business Systems, Cloud Computing, Software Documentation, Data Governance, Information Technology Operations, Salesforce.Com, Software Requirements Analysis, Data Layers, Data Management, User Administration - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6f809742c531208b ## About the Role While no one candidate will embody all the qualifications enumerated below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences: * Bachelor's Degree in a related field; advanced education or training related to the role desired. * 10-12+ years in business systems, business analysis, or Salesforce-centric roles, with experience bridging business process and technology. * Demonstrated work experience with hands-on Salesforce administration experience; certification preferred but not required. * Prior experience managing Salesforce implementations to include scoping requirements, coordinating with developers, overseeing configuration and deployment, and driving user adoption. * Demonstrated ability to map and redesign business processes; not just configure systems yet understand why a process works the way it does. * Experience with data management and governance: data quality frameworks, documentation standards, or data stewardship in a CRM environment. * Project management experience across the full delivery lifecycle from scoping and requirements through go-live and adoption. * Strong vendor management skills, particularly managing development partners. * Strong communication skills across all levels of an organization and an ability to translate between what staff need and what systems can do. * Ability to work on-site three days a week including Tuesday, Wednesday, and Thursday in Washington, D.C. * Locational proximity of fifty miles or closer to the Washington, D.C. office required for consideration. * Proven ability to thrive in a collaborative, multi-cultural environment undergoing change. * Other duties as assigned. Preferred Experience * Experience in the foundation, nonprofit, philanthropic, and/or social enterprise sectors. * Familiarity with Salesforce Nonprofit Cloud or legacy NPSP. * Exposure to AI tools and an understanding of how AI systems depend on well-governed data and well-designed processes. * Experience with business process modeling or documentation methodologies. Cultural Fit * Enthusiastic and flexible collaborator with humility, a positive demeanor, and exceptional service orientation * Willingness to roll up sleeves and collaborate across the Foundation's small team. * A keen sense of integrity, professionalism, and commitment to creating a positive organizational culture. * Comfortable working and managing in a fast-paced environment and adaptable to change. * Interest in social innovation and alignment with the Skoll Foundation's mission to catalyze transformational social change. ## Description We're looking for a Director, Business Systems & IT Operations who deeply understands how business processes translate into system design. You'll own Skoll's business applications and the processes they support including investment workflows, grantee management, portfolio reporting, and cross-team collaboration. You'll be the person who can sit with a program officer, understand how they actually work, and ensure our systems reflect and improve those processes rather than constrain them. You'll also own data management and governance across our business systems ensuring data quality, consistency, and integrity so that both staff and our growing AI capabilities can rely on what's in the system. This role is part of a broader AI transformation at Skoll. You don't need to be an AI expert, but you'll be expected to leverage AI to drive efficiency across business applications and processes, and to ensure the systems and data you manage are well-positioned to support increasingly intelligent workflows. You'll report to the Vice President of Technology & Digital Transformation. This is a hybrid position based in Washington, D.C. with an expectation of three days per week in the office. Duties Business Process Design & Systems * Map, document, and improve business processes across the foundation - translating how staff work into system requirements and configurations. * Own Salesforce as Skoll's core CRM and grants management platform: administration, configuration, user management, reports, dashboards, and data quality. * Partner with program and operations teams to identify process gaps, inefficiencies, and opportunities where better system design can reduce friction. * Manage the relationship with our Salesforce development partner: translating business needs into technical specifications, reviewing deliverables, and managing sprint priorities. Data Management & Governance * Own data quality and integrity across Skoll's business systems establishing standards, monitoring compliance, and resolving issues. * Design and maintain data governance practices: naming conventions, field-level documentation, data entry standards, and lifecycle management. * Ensure the data layer is clean and well-structured enough to support reporting, analytics, and AI-driven workflows. Project Management & Delivery * Lead technology projects from requirements gathering through delivery and adoption owning the full lifecycle, not just the technical build. * Manage timelines, dependencies, stakeholder communication, and change management for system implementations and process improvements. * Coordinate with Skoll's managed services provider to ensure reliable day-to-day end-user technology support and escalation handling. ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/videos/2055-why-your-ai-agent-keeps-hallucinating-your-data-building-deterministic-context-layers) - [AI, DEI & Community: What’s Next for Talent Acquisition in 2025?](https://www.wearedevelopers.com/videos/1315-ai-dei-community-what-s-next-for-talent-acquisition-in-2025) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to start an AI project for a good cause and boost your career](https://www.wearedevelopers.com/magazine/15-how-to-start-an-ai-project-for-a-good-cause-and-boost-your-career) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)