> Markdown version of [/jobs/ext/2660145-associate-implementation-specialist](https://www.wearedevelopers.com/jobs/ext/2660145-associate-implementation-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Implementation Specialist - **Company:** Novisync, Inc - **Location:** Memphis, TN, United States - **Contract:** Temporary contract - **Skills:** Data Centers, Linux, Firmware, Networking Basics, System Testing, Hardware Infrastructure - **Published:** August 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2e1e2f442a89ba94 ## About the Role * Must be a U.S. Citizen or Green Card holder. * Must be flexible to work weekends, holidays, and after-hours based on customer requirements. * Strong verbal and written customer communication skills. * Ability to work effectively within an onsite team in a fast-paced, dynamic environment. Hardware & Field Support Experience The resource must be comfortable performing hands-on server hardware repair. The role may include OSE/FSE support, so candidates must have practical experience working inside servers, replacing components, and performing hardware break/fix activities. Candidates should be confident in their hands-on technical abilities and capable of learning and applying new skills as required. Prior Dell FSE experience is a strong plus., * Basic networking experience. * Experience reading and analyzing Linux logs. * Hands-on Linux CLI experience. * Strong troubleshooting and problem-solving skills. * Excellent customer service and communication skills. * Strong attention to detail. * Ability to work effectively as part of a team. * Ability to work in a fast-paced environment. * Ability to lift up to 65 lbs. * Ability to safely work on a ladder. Preferred / Nice-to-Have Skills * RoCE networking experience. * NVIDIA GPU/NIC experience. * Prior Dell FSE experience., The ideal candidate is a hands-on data center professional with strong server hardware repair experience, Linux and networking fundamentals, excellent customer-facing skills, and the flexibility to support onsite operations, including weekends, holidays, and after-hours when required. ## Description * Manage and track service tickets and requests. * Provide day-to-day data center operational support. * Escort and coordinate with dispatched field service engineers. * Manage parts shipping, receiving, storage, and inventory. * Maintain accurate environment documentation, including serial numbers, rack elevations, runbooks, and related records. * Coordinate with colocation teams for power, cooling, and facility maintenance activities. * Execute customer-directed system and version updates. * Proactively monitor servers and communicate issues to customers. * Open, track, and manage service requests. * Triage and coordinate break/fix activities with Dell support. * Perform troubleshooting and log collection and implement vendor-recommended resolutions. * Support firmware upgrades and hardware break/fix activities. * Perform server parts replacement and hardware deployments. * Perform OS installations, GPU configuration, and related testing. * Conduct system testing and validation to ensure operational readiness. * Handle urgent or unexpected issues as they arise and serve as a flexible escalation and coordination point. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)