> Markdown version of [/jobs/ext/266028-supervisor-field-service](https://www.wearedevelopers.com/jobs/ext/266028-supervisor-field-service). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Supervisor, Field Service - **Company:** Charter Communications, Inc. - **Location:** Kettering, OH, United States - **Experience:** Expert - **Salary:** $60,900.0 - $97,700.0 - **Contract:** Permanent contract - **Skills:** Abstraction Layers, Software Applications, Computer Programming, Network Topologies, Networking Hardware, Microsoft Office, Network Architecture, Network Planning and Design, Software Tools, TCP/IP, Wireless Access Point, Network Switches, Network Routers, Communication Devices - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3ec7aa4b58fdc8aa ## About the Role Required Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner * Advanced understanding of the TCP/IP stack and associated abstraction layers * Advanced knowledge of network designs, network architectures, and network topologies * Basic knowledge using software tools to support the current operations * Knowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment * Ability to use personal computer and software applications including Microsoft Office * Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) * Ability to use handheld communication devices and applications * Work and travel in inclement weather * Valid driver's license with satisfactory driving record within Company required standards Required Education * Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Required Related Work Experience and Number of Years * Field Technician work experience preferred - 5+ * Supervisory experience in a technical environment preferred or equivalent work experience * Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling * Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments, Preferred Skills/Abilities and Knowledge * Ability to successfully manage face-to-face customer interactions and resolutions * Demonstrated leadership qualities * Ability to handle multiple projects and tasks * Ability to prioritize and organize effectively * Ability to supervise and motivate others * Moderate knowledge of residential and commercial facility construction design/layout * Basic knowledge of company products and services Physical Requirements * Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers * Ability to walk over all types of terrain in all kinds of weather, while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts * Ability to accurately take measurement and apply to position tasks * Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds) * Ability to perform job from high places (i.e. poles and roofs) * Ability to differentiate between different sizes and colors of wires * Ability to work with small components and wires to make cable connections * Ability to make cable connections in tight spaces by bending, reaching, twisting * Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts * Ability to work while standing 50 - 70% of the time * Ability to use electric or battery operated hand tools such as drills, hammers, wrenches, screwdrivers ## Description * Actively and consistently support all efforts to simplify and enhance the customer experience. * Ensure responsiveness and first-time resolution to installation and trouble call work orders while adhering to company quality and safety standards. * Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary. * Provides quality assurance support and direction to field staff regarding new or existing technologies. * Performs field safety observations and quality control checks in accordance with company TQA requirements. * Resolves and proactively prevents customer escalations * Establishes positive employee relations through effective individual and team communication and provide ongoing support * Regularly observes and mentors employees in regard to safety, quality, productivity and well-being * Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met. * Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback * Ensures staff has and maintains necessary company-issued tools and equipment * Facilitates cross-functional communications and cooperation with internal departments and service partners * Instills knowledge of all company products and services * Maintains records and documents in accordance with company policies and procedures * Adheres to industry specific local, state, and federal regulations, as applicable * Knows, understands and follows company policy * Performs other duties as requested by manager WORKING CONDITIONS * Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold * Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions * Work in commercial or factory type environments * Work outdoors in all kinds of weather and at all times of the day or night * Work performed near power lines and electricity * Work and travel in inclement weather * Some work may be performed in an office environment * Work performed at various heights above ground on telephone/power poles * Some out of town and overnight travel as the business needs dictate * Occasionally required to work overtime as the business needs dictate * Ability to work weekends or a second shift as the business needs dictate ## Related Videos - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)