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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** THE JUDGE GROUP, INC. - **Location:** Ontario, CA, United States - **Experience:** Experienced - **Salary:** $43,680.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, IMac, Apple IOS, Apple Mac Systems, Client Server Models, Data Centers, Image Management, Information Technology Operations, Virtual Private Networks (VPN), System Center Configuration Manager, Citrix Systems, Remote Access Technology, Zero Trust Network Access, Remote Service Software, Software Deployment, Software Engineering, Transmission Control Protocol (TCP), Software Distribution, Peripherals, Microsoft InTune, Information Technology, Laptops, Servicenow - **Published:** August 31, 2026 - **Apply:** https://www.dice.com/job-detail/1114b270-a15e-49c1-b795-a79fa30bfb06 ## About the Role * 5 to 7 years of hands-on IT support experience. * Strong experience troubleshooting hardware and software issues across enterprise environments. * Experience supporting Zebra printers and scanners. * Familiarity with Nexthink and remote support tools. * Working knowledge of Intune, Active Directory, VPN technologies, and Zscaler. * Experience with ServiceNow ticket management. * Understanding of SCCM, Citrix, and similar workspace management solutions. * Knowledge of Windows operating systems, Apple devices, and enterprise mobility support. * Excellent analytical, troubleshooting, and problem-solving skills. * Strong customer service skills with the ability to support executive-level users., * CompTIA A+, MCP, MCSE, or equivalent technical certifications. * OEM certifications. * ITIL knowledge or certification. * Experience working in data center environments. Soft Skills * Excellent verbal and written communication skills. * Strong customer-focused approach. * Ability to work independently and manage priorities effectively. * Detail-oriented with strong organizational skills. * Professional demeanor with the ability to perform effectively in fast-paced environments. Physical Requirements * Ability to work in data center and infrastructure environments as needed. * Ability to perform physical tasks, including walking throughout large facilities and handling IT equipment. ## Description The Level 2 Deskside Support Technician provides on-site, second-level IT support to end users. This role is responsible for troubleshooting hardware, software, network, and mobility issues while ensuring a high level of customer satisfaction. The technician will support a variety of end-user devices and collaborate with technical teams to maintain seamless IT operations. Key Responsibilities * Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals. * Troubleshoot and resolve hardware, software, and network-related incidents, escalating issues when necessary. * Support application deployments, software distribution, image management, mobile device management (MDM), virtualization, and workspace security initiatives. * Deliver priority support for executive and VIP users. * Document, track, and manage incidents through ServiceNow. * Perform IMAC (Install, Move, Add, Change) and break-fix activities. * Conduct preventative maintenance and assist with infrastructure support activities. * Ensure exceptional customer service and maintain professional communication with stakeholders at all levels. Technical Responsibilities * Troubleshoot desktops, laptops, mobile devices, printers, and related peripherals. * Support Windows operating systems and Apple devices, including Mac OS and iOS (iPhones and iPads). * Perform system imaging using PXE and USB-based deployment methods. * Manage devices using Microsoft Intune. * Support and troubleshoot Active Directory, VPN connectivity, and Zscaler solutions. * Diagnose and resolve hardware and software issues in collaboration with OEM vendors. * Provide support for Zebra printers and scanners. * Utilize remote support tools such as LogMeIn. * Leverage Nexthink for end-user monitoring and analytics. * Work with SCCM, Citrix, and other enterprise workspace management platforms. * Troubleshoot TCP/IP networking, domain-related issues, and client-server environments. * Support infrastructure equipment including rack and stack activities, cabling, and data center devices. * Assist with backup operations and media management when required. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)