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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Desk Technician - **Company:** Next Level It, L.L.C. - **Location:** Mobile, United States - **Experience:** Starter - **Salary:** $29,120.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Windows Servers, Service Pack, Software Engineering, Virtual Local Area Networks, CompTIA Strata - PC Hardware Technology Engineer, Internet Protocol Telephony, Office365, Sonicwall, Firewalls (Computer Science), Information Technology, Zendesk, ManageEngine - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=40880f4b4ca83f38 ## About the Role We are seeking a Support Desk Technician who is a natural problem-solver with a "service-first" heart. In this role, your success is measured by two things: your ability to resolve technical issues and the professional, empathetic experience you provide the client. The ideal candidate is a self-motivated "technical translator"-someone who can solve complex networking or software issues while keeping the client calm, informed, and valued. If you have a passion for technology and a "hospitality-first" mindset, you'll thrive in our fast-paced environment., * Experience: 1-3 years of experience in setting up and troubleshooting PC/laptop hardware and Windows 10/11 operating systems. * Service Mindset: Proven ability to handle stressful situations calmly with excellent phone etiquette and a positive attitude. * Communication: Strong oral and written communication skills; ability to explain complex IT concepts to non-technical users. * Mobility: Must have a valid driver's license and reliable transportation for occasional local client site visits. * Physical Ability: Ability to lift up to 50 lbs (servers, UPS units) and perform hands-on tasks like cabling under desks or mounting equipment. * Tech Pluses: Experience with ticketing systems (Zendesk, ManageEngine), O365 Administration, Ubiquiti products, VLANs, or Active Directory is a major plus., We aren't just looking for "fixers"; we are looking for teammates. We value punctuality, a professional appearance, and a collaborative spirit. If you are a quick learner who loves solving puzzles and helping people, we want to hear from you. ## Description * Empathetic Troubleshooting: Actively listen to client concerns to diagnose hardware, software, and networking issues; provide clear updates in "plain English" (no jargon). * Remote & On-Site Support: Resolve technical issues efficiently via phone and remote tools, with occasional local travel for on-site hardware deployments. * Client Advocacy: Identify recurring technical frustrations and recommend long-term solutions to improve the client's daily experience. * Documentation Excellence: Create and update internal and client-facing "Knowledge Base" guides and FAQs to help users navigate their systems. * System Maintenance: Manage IT asset inventory and ensure systems stay updated with the latest security patches and configurations. * Technical Stack Support: Assist with the configuration and support of VoIP systems (3CX), firewalls (SonicWall), and Microsoft environments (Office 365 / Windows Server). ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Your next 10x engineer isn't in your city. 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