> Markdown version of [/jobs/ext/266131-i-t-support-technician](https://www.wearedevelopers.com/jobs/ext/266131-i-t-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # I.T. Support Technician - **Company:** Idaho Steel Products, Inc. - **Location:** Idaho Falls, ID, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Information Technology, Workday - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d818fa8986c776de ## About the Role We're looking for someone who enjoys working directly with end users, can take ownership of technical issues, and thrives in a fast-paced environment. The ideal candidate: * Brings a strong customer-service mindset and communicates clearly with employees at all levels. * Is comfortable troubleshooting a wide range of hardware, software, and network issues. * Can manage multiple tasks while keeping accurate documentation and asset records. * Works well both independently and as part of a collaborative IT team. * Is detail-oriented, organized, and committed to continuous improvement. * Is willing to provide occasional remote support to other company locations., * Ability to lift up to 50 lbs. * Ability to stand, walk, kneel, and bend frequently throughout the workday. * Ability to sit for extended periods while working at a computer. Desired Education and Experience * Completed education in Information Technology or a related technical field; associate degree in IT preferred. * Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+. * Experience with Windows operating systems and Microsoft 365 environments. * Knowledge of hardware troubleshooting, endpoint support, and standard IT service management practices. * Familiarity with ticketing systems and documenting technical issues and resolutions. * Prior experience in technical support, help desk, or IT operations. ## Description We need a hands-on and customer-focused IT Support Technician to join our team. In this role, you'll provide essential first-line technical support, maintain company hardware and assets, and assist with IT projects that support both our local facility and our global Digital & IT team. If you enjoy solving problems, helping people, and keeping systems running smoothly, this is a great opportunity to grow your IT career., * Provide first-line technical support for end users, including troubleshooting computers, printers, mobile devices, and software applications. * Deliver endpoint support, including setup, configuration, updates, and maintenance. * Register new assets and maintain accurate inventory of all IT equipment. * Manage hardware lifecycle processes: deployment, replacement, and decommissioning. * Perform onsite troubleshooting and technical support at the Idaho Falls location. * Assist with local IT projects such as workstation upgrades, hardware rollouts, and infrastructure improvements. * Collaborate with the global Digital & IT team and with our Managed Service Provider (MSP) on escalated issues and strategic initiatives. * Provide remote technical support for the Caldwell/WA group as needed. * Document support activities, solutions, procedures, and asset changes in the ticketing system. * Maintain a courteous, customer-focused mindset when supporting employees. * Follow all shop safety practices. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)