> Markdown version of [/jobs/ext/266171-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/266171-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Science Applications International Corporation - **Location:** Washington, DC, United States (Remote available) - **Experience:** Expert - **Salary:** $40,001.0 - $80,000.0 - **Contract:** Contract - **Skills:** Active Directory, Antivirus Softwares, Monitoring of Systems, Issue Tracking Systems, System Center Configuration Manager, Windows PowerShell, Servicenow - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5f4285dc38ba7ca5 ## About the Role Required Education & Experience: * Associates and 3 year of related experience; Bachelors and 2 years; OR high school and 5 years of related experience. * Ability to focus on ticketing and monitoring systems for sustained periods. * Ability to follow standard operating procedures and comply with data entry standards. * Strong oral and written communication skills with experience working directly with end-users, including VIPs. * Excellent customer service skills. * Experience with imaging mobile devices. * Experience with Microsoft Active Directory and Group Policies. Required Clearance: * US Citizenship. * Active interim secret clearance or higher. Must be able to obtain a secret clearance. Desired Experience, Skills, & Certifications: * Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Configuration Manager (MECM). * Microsoft PowerShell. * TCP/IP based networking. * Defender Anti-Virus Software. * IT service life cycle management (design, build, test, deploy). * Microsoft certifications. * CompTIA A+, Network+, Security+. ## Description SAIC is seeking a Technical Support Specialist to support a large federal government agency in Washington, DC. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays. Shifts available: * Monday-Friday, 2:30pm-11:15pm. Description of Duties: * Perform advanced, day-to-day operational maintenance, support, and upgrades for complex operating systems and mobile workstations. * Coordinate, direct, and perform complex software installations. * Develop, implement, and promote standard operating procedures and schedules. * Manage, maintain, and repair enterprise devices for remote global workforce with a user base of more than 20K. * Utilize an IT Service Management ticketing system (ServiceNow) to document incidents and requests and the respective resolutions and fulfillments. * Perform administrative tasks on devices in-person and remotely to support a broad range of issues. * Attend to customers visiting the office in-person via scheduled appointments and walk-ins. * Organize, configure, and perform troubleshooting on devices brought in for (re)imaging. * Offer timely technical support and teach users how to operate devices correctly. * Update and prepare official documentation and records for Leadership and team awareness as well as for future reference. * Undergo continual training to stay current on corporate and team policies in addition to troubleshooting methods. * Identify, monitor, and notify team and Leadership of trending issues, requests, and/or other pertinent matters. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)