> Markdown version of [/jobs/ext/2661849-desktop-support-iv-mobile-device-support](https://www.wearedevelopers.com/jobs/ext/2661849-desktop-support-iv-mobile-device-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support IV - Mobile Device Support - **Company:** State of Wisconsin - **Location:** Madison, WI, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Apple IOS, Apple Products, Microsoft Office, Airwatch, Workspace ONE - **Published:** August 2, 2026 - **Apply:** https://www.dice.com/job-detail/caa67617-0e79-418a-a90a-9806b34391d5 ## About the Role * Microsoft Office: 3-5 years of experience supporting or working extensively with Microsoft Office products. * Apple / iOS Device Support: 2+ years maintaining, updating, deploying, onboarding, offboarding, and troubleshooting Apple products, iPhones, and iPads. * Mobile Device Management: 2+ years using Workspace ONE / AirWatch or a comparable mobile-device-management platform. * Customer-Facing IT Support: 2+ years in a client-facing or customer-facing IT role, with strong customer-service and presentation skills. NICE TO HAVE SKILLS: * 2+ years of experience with Cherwell or Ivanti ticketing and asset-management systems. * Experience supporting large-scale mobile-device lifecycle programs, including configuration, deployment, sanitization, inventory, redeployment, and retirement. * Experience supporting telecommunications services, mobile-device billing, and distributed users across multiple locations. ## Description * Mobile Device Deployment and Support: Configure, deploy, distribute, maintain, and troubleshoot DHS-issued iPhones, iPads, and related telecommunications services for users across multiple locations. * Onboarding and Offboarding: Prepare and issue devices for new hires, recover devices from departing staff, sanitize returned equipment, update inventory records, and reconfigure devices for redeployment. * Inventory and Asset Management: Maintain accurate device, billing, and inventory records for new, active, returned, retired, and redeployed equipment. * User Training and Customer Support: Provide one-on-one setup assistance and training for new hires and employees returning to the office; answer operational questions and help users successfully adopt supported devices and services. * Maintenance and Security: Support operating-system updates, device patching, upgrades, configuration standards, and other activities needed to keep mobile devices current, reliable, and protected from security threats. * High-Volume Deployment Program: Help deliver the next 12 months of device work, including approximately 300 US Cellular replacements, 800 iPad swaps through December, 325 additional iPads in early 2027, 215 end-of-life iPhone replacements, and approximately 300 iPhone upgrades at the MiLES facility. * Ticketing and Team Coverage: Support the planned migration from Cherwell to Ivanti and provide coverage for daily customer support when other team members travel to conferences or facilities. OTHER NOTABLES: * Travel: Up to 10% in-state travel may be required. Travel is expected to be infrequent and may include a one-night overnight stay. * Team Environment: The selected contractor will work with approximately 12 other team members in the Communications and Mobile Device Support function. * References and Security: Candidates should be prepared to provide professional references. The position is subject to the State onboarding and security requirements identified in the posting. * Federal Tax Information: The position is not expected to access Federal Tax Information. ## Related Videos - [Discover .NET MAUI](https://www.wearedevelopers.com/videos/700-discover-net-maui) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The Road to One Billion Developers](https://www.wearedevelopers.com/videos/1137-the-road-to-one-billion-developers) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Bringing the power of AI to your application.](https://www.wearedevelopers.com/videos/1010-bringing-the-power-of-ai-to-your-application) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Cross Platform Mobile Development Frameworks to Use in 2025](https://www.wearedevelopers.com/magazine/404-cross-platform-mobile-development-frameworks-to-use-in-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)