> Markdown version of [/jobs/ext/2662151-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2662151-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** CareerCircle - **Location:** Louisville, KY, United States - **Salary:** $37,440.0 - $39,000.0 - **Contract:** Temporary to permanent - **Skills:** Artificial Intelligence, System Configuration, Monitoring of Systems, Break Fix, Computer Equipment, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ky/louisville/3497ca3d-6c99-45a4-9589-efe3c80e20eb ## About the Role Scheduling Operations Leadership Checklists Multitasking Communication Professionalism Problem Solving Business Events Customer Service Computer Science Customer Support Technical Acumen System Integrity Technical Support Help Desk Support Computer Hardware Acceptance Testing Business Valuation Technical Curiosity System Configuration System Administration Information Technology Full Stack Development Communication Channels Artificial Intelligence Business Transformation Hardware Troubleshooting User Acceptance Testing (UAT) Troubleshooting (Problem Solving), * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience. * Strong troubleshooting and problem-solving abilities. * Excellent verbal and written communication skills. * Ability to multitask and remain organized in a fast-paced environment. * Strong attention to detail. * Comfortable learning new technologies and processes. * Ability to maintain a calm and professional demeanor during high-pressure situations., * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. * Demonstrated technical aptitude through hands-on experience with computer hardware, gaming systems, PC building, break-fix support, or related technical hobbies., * Passionate about technology and solving problems. * Customer-focused with a positive, can-do attitude. * Eager to take on new responsibilities and expand technical skills. * Team-oriented and adaptable to changing priorities. Work Environment * Fully onsite position. * Collaborative, close-knit team environment. * Must be available to work during critical operational periods, including peak business events and high-volume support windows., Scheduling Operations Leadership Checklists Multitasking Communication Professionalism Problem Solving Business Events Customer Service Computer Science Customer Support Technical Acumen System Integrity Technical Support Help Desk Support Computer Hardware Acceptance Testing Business Valuation Technical Curiosity System Configuration System Administration Information Technology Full Stack Development Communication Channels Artificial Intelligence Business Transformation Hardware Troubleshooting User Acceptance Testing (UAT) Troubleshooting (Problem Solving) +0 ## Description We are seeking a Service Desk Technician to join a collaborative and fast-paced support team. This individual will provide first-level technical support, assist with troubleshooting hardware and software issues, monitor system performance, and ensure a high-quality customer experience. The ideal candidate is a motivated problem solver with strong communication skills, technical curiosity, and a willingness to learn., * Deliver exceptional customer service by professionally and efficiently handling inbound support requests from both end users and field personnel. * Troubleshoot and resolve hardware, software, and system-related issues, escalating when necessary. * Serve as a backup operations resource to help maintain system integrity and operational continuity. * Monitor system alerts, error logs, and communication channels, reporting and escalating issues according to established procedures. * Enter and maintain accurate information within scheduling and tracking systems. * Complete daily operational tasks and checklists with a high level of accuracy. * Participate in project initiatives and support implementation activities. * Perform User Acceptance Testing (UAT) for software updates and new releases. * Process system configuration requests and ensure timely completion. * Conduct preliminary troubleshooting of processing or system errors and coordinate escalations as needed. * Support additional operational and technical tasks as assigned. ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)