> Markdown version of [/jobs/ext/2662380-analyst-it-multimedia-operations](https://www.wearedevelopers.com/jobs/ext/2662380-analyst-it-multimedia-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst, IT Multimedia Operations - **Company:** Intercontinental Exchange - **Location:** New York, NY, United States - **Salary:** $61,800.0 - $82,400.0 - **Contract:** Permanent contract - **Skills:** Configuration Management, Digital Asset Management, Disaster Recovery, IPTV, Salesforce.Com, Video Editing, System Availability, Media Technology, Live Streaming, Splunk, Servicenow - **Published:** August 1, 2026 - **Apply:** https://dejobs.org/x/x/0B1D6E0525384BED9D99F207392714A1/job/ ## About the Role The New York Stock Exchange (NYSE), a subsidiary of Intercontinental Exchange, Inc. (ICE) presents unique opportunities for a full-time, on-site Engineer, IT Multimedia Operations (ITMO) to work with cutting-edge media technology in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. This role will be responsible for NYSE global IT Multimedia infrastructure. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. We are seeking a highly motivated individual to join our team as part of the IT Multimedia Operations department, collaborating closely with the IT Multimedia Engineering department and Broadcast Services. In this role, you will play a vital part in the implementation, innovation, and support of NYSE digital signage, audiovisual (AV) and broadcast technology infrastructure. The IT Multimedia Operations team is responsible for application support, alert monitoring, change management, access permissions, major and minor incidents tracking, checkouts, playbook/workflow creation and project coordination. The IT Multimedia Operations analyst will be responsible for the operations of all digital media infrastructure & applications. This includes the Intercontinental Exchange (ICE)/NYSE IPTV, AV, Broadcast, Digital Signage and Digital Asset Management systems. The ideal candidate must be able to understand business critical multimedia systems and re-act to solve issues quickly., * Bachelor's degree, preferably in CIS, engineering, or a related discipline. * Technology and/or application support experience. * Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, Content Management Systems, Digital Signage, Video Walls, Multi-Viewers, BigPanda, Spectrum, Splunk. * Knowledge of live streaming video, Broadcast TV control rooms, video editing systems and multimedia management. * Financial industry multimedia and operations expertise. * Change auditing and configuration management. * Previous experience in an operations environment. ## Description * Actively monitor and react to system events and alerts. * Collaborate with various multimedia teams to ensure their applications follow best practices for disaster recovery, high availability, changes, and incidents. * Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis. * Prepare documentation and playbooks for troubleshooting and escalation procedures. * Assist other ICE/NYSE staff with problem solving and escalation procedures. * Interact with third-party vendors; coordinate and collaborate with various internal business units. * Prioritize high impact incidents - ensure proper follow-up internally and externally until resolution. * Ability to de-silo groups and communicate support and solutions in plain language for a vast audience to understand. * Ability to manage several projects at once with a client-first, customer-support vantage point. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)