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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HRIS Operations Specialist - **Company:** Gartner, Inc. - **Location:** Fort Myers, FL, United States (Remote available) - **Experience:** Experienced - **Salary:** $50,000.0 - $69,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, JIRA, Information Systems, Data Auditing, Data Structures, Human Resources Information System (HRIS), Workday HCM, Lasttests, HR Software, Workday Business Process, Information Technology, Workday, Custom Reports, Servicenow - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a73c3414f131c6c9 ## About the Role * Bachelor's Degree in Computer Science, Information Systems or related field preferred. * Minimum 2 years of experience in HR systems operations, preferably Workday HCM, including experience with business processes, data structure, domain and BP security, reporting & calculated fields, and data auditing. * Knowledge of HR business processes. * Strong Microsoft Excel skills. * Strong service orientation with a high sense of ownership and accountability. * Proven ability to work independently and as part of a distributed team, taking direction from multiple team members. * Strong analytical, troubleshooting and problem-solving abilities. * Strong work ethic and motivated to achieve goals and exceed expectations. * Exceptional time management skills and an ability to handle multiple assignments and meet deadlines. * A 'systems' thinker with a process orientation and significant attention to detail. * Superior interpersonal, written and oral communication skills. * High level of executive presence. * Ability to work successfully with a global team. * Hands on experience using ServiceNow and Jira (Preferred). * Change management experience preferred. ## Description The HR Systems Operations Specialist provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end-user inquiries. This role sits within the HR Systems organization and requires a candidate with strong employee orientation, understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects., * Serve as first point of contact for associate, manager and HR end-user questions related to Workday business processes covering Recruiting, Onboarding, HCM, Compensation, Performance, Time & Absence, and Benefits modules, as well as security in Workday and integrated systems * Individually respond to high volume of standard inquiries with limited escalation such as security/access, system navigation, transaction status, policy, program, and process questions * Ensure inquiries are addressed timely, to high level of satisfaction within stated SLAs * Run regular audits to ensure data quality and adherence to policies * Enhance, mature, and maintain procedural documents, building on existing core operational process guides * Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team, supporting the Product Development, Project Management and HR Technology counterparts * Support completion and success of complex, specialized processes/transactions such as: * Annual Compensation Planning activities * Annual Performance Management activities * Biannual Workday Release testing * Troubleshoot and test issues with design, build, and new functionality including: * Business Process changes - Condition rules, custom notifications, help text, etc. * Security groups and assignments * Custom Reports and report schedules * Monitor delegation and completion of Workday processes ## Related Videos - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Employee Happiness: The Underrated Growth Engine](https://www.wearedevelopers.com/videos/1310-employee-happiness-the-underrated-growth-engine) - [Beyond Gut Feelings: The Rise of Data-Driven HR](https://www.wearedevelopers.com/videos/1326-beyond-gut-feelings-the-rise-of-data-driven-hr) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)