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# Partner Managment & Service Desk Coordinator (Pyxis/PIC) (Full/Part Time)

- **Company:** BD (Becton, Dickinson and Company)
- **Location:** Wien, Austria
- **Salary:** €58,700.0 - €93,950.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, PIC Microcontroller
- **Published:** September 2, 2026
- **Apply:** https://dejobs.org/x/x/B6EAE2EB1E1E4CB3ADDEC61BDFF6A325/job/

## About the Role

* Completed business or technical training,
 * Excellent written and verbal communication skills in English are required. Proficiency in Spanish is preferred
 * Proficiency in using common service desk tools and MS Office applications.
 * Strong communication and organizational skills.
 * A structured and results-oriented approach to work.
 * Strong customer focus and problem-solving skills.
 * Ability to work in a team and act independently.
 * Flexibility and willingness to learn new technologies and products (Dispensing Pyxis/PIC).

## Description

As part of the "Global Customer Service" (GCS) department, the Service Desk Coordinator provides operational support to the team of Service Desk specialists who interact directly with customers., * Coordinate and oversee Service Desk operations for Dispensing Pyxis/PIC products.

 * Ensure efficient handling and resolution of customer inquiries and incident tickets through 1st and 2nd Level Support.
 * Act as the primary point of contact for customers, managing and resolving internal and external escalations.
 * Coordinate day-to-day team activities and drive a strong operational focus.
 * Manage workload distribution and resource allocation to ensure effective service delivery.
 * Provide operational guidance and support to Service Desk Specialists.
 * Develop, implement, and continuously improve Service Desk processes and procedures.
 * Own, monitor, and report on Service KPIs and ensure compliance with Service Level Agreements (SLAs).
 * Build and maintain strong relationships with external service partners, suppliers, and stakeholders.
 * Organize and lead regular partner meetings to review performance and identify improvement opportunities.
 * Prepare service performance reports, analyses, and recommendations for the business.
 * Collaborate closely with Sales, Engineering, Product Management, and other internal departments to ensure an integrated service approach.
 * Maintain and enhance the Service Desk knowledge base, documentation, and training materials.
 * Support the introduction of new products, services, and operational processes within the Dispensing Pyxis/PIC portfolio.
 * Drive service excellence, customer satisfaction, and continuous operational improvement.
 * Contribute to the development and scaling of Service Desk structures, standards, and best practices.


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