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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support & Installation Technician - **Company:** Monni - **Location:** Zaventem, Belgium - **Contract:** Permanent contract - **Skills:** Bluetooth, Software as a Service, System Configuration, IP Addressing, Local Area Networks, Network Connections, Remote Access Technology, Remote Service Software, Retail Software, Software Configuration Management, Wi-Fi Technology, Network Routers, Tablet Computers, Bug Reporting, Tools for Reporting - **Published:** September 1, 2026 - **Apply:** https://www.adzuna.be/details/5864029810 ## About the Role * Experience in technical support, IT installation, POS systems, hospitality technology, retail technology or field service. * Good understanding of tablets, Android devices, printers, Wi-Fi networks and basic troubleshooting * Comfortable working directly with business owners and operational staff. * Strong communication skills and the ability to explain technical topics in a simple way. * Hands-on, organized and solution-oriented. * Able to work independently on customer sites. * Fluent in Dutch or French and/or English is a strong plus. * Valid driving license. Nice to have * Experience with POS/cash register systems, restaurant software or retail management software. * Experience with payment terminals, receipt printers, kitchen printers, KDS screens or self-ordering kiosks. * Knowledge of Belgian horeca or retail operations. * Basic knowledge of networking: IP addresses, routers, Wi-Fi, LAN, Bluetooth. * Familiarity with remote support tools. * Interest in SaaS, digital commerce, automation and customer success. ## Description As a Technical Support & Installation Technician, you ensure on-site technical interventions. You will be responsible for configuring the software according to each business's workflow, connecting hardware, training users and providing first-line technical support. This is a customer-facing role that combines technical installation, problem-solving, training and after-sales support. You will work closely with the sales, product and development teams to ensure every customer has a smooth onboarding experience and receives reliable ongoing support., 1. Installation & Configuration * Install, configure and maintain payment terminals, Posbel POS software on tablets, terminals and compatible devices. * Configure customer accounts, menus, products, prices, VAT rates, users, permissions, floor plans, tables and business workflows. * Set up and test connected hardware such as printers, cash drawers, payment terminals, barcode scanners, tablets, kiosks, KDS screens and call screens. * Configure network connections, Wi-Fi, local devices and cloud synchronization where required. * Prepare installations before going on-site to ensure efficient deployment. 2. Customer onboarding & Training * Train customers and their teams on how to use the terminals, POS, back office, kiosk, e-shop, digital menu and reporting tools. * Explain best practices for daily operations, including sales, refunds, order management, stock, shifts, payments and reporting. * Adapt training to different customer profiles, including restaurants, cafés, bakeries, snack shops, retail stores and other businesses. * Provide clear documentation or setup notes after each installation. 3. Technical Support * Provide first-line support by phone, WhatsApp, email, remote access and on-site when needed. * Diagnose and resolve issues related to software configuration, printers, payment terminals, tablets, network connectivity and user errors. * Escalate complex bugs or technical problems to the product/development team with clear descriptions, screenshots and reproduction steps. * Follow up with customers after deployment to make sure the system is working smoothly. 4. Quality & Process Improvement * Maintain accurate records of installations, customer configurations, open issues and completed interventions. * Identify recurring problems and suggest improvements to the product, documentation or installation process. * Help create internal checklists, customer guides and support procedures. * Represent the company professionally during customer visits and support interactions. ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Sustainable Mobility – Giravolta](https://www.wearedevelopers.com/videos/480-sustainable-mobility-giravolta) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [The Best Tech Hubs in Europe: 5 Best Cities For Software Engineers](https://www.wearedevelopers.com/magazine/246-the-best-tech-hubs-in-europe-5-best-cities-for-software-engineers)