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# IT Incident & Continuity Manager

- **Company:** STEF
- **Location:** Brussel, Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Data Loss, Disaster Recovery, Information Technology Operations, Information Technology
- **Published:** September 1, 2026
- **Apply:** https://europa.eu/eures/portal/jv-se/jv-details/ZWY0YzQyNTctM2Y1Zi00NTRhLTllNDctZjNkZTAwNWZjZjNiIDM?lang=en

## About the Role

* 5-10 years of experience in a complex IT or operational environment
 * Excellent knowledge of infrastructure and operations, and a good understanding of architecture. Ability to work with multiple, complex application layers.Strong background in IT operations, incident management, and service continuity
 * Good understanding of IT infrastructure, Security principles, Backup and recovery mechanisms
 * Ability to link business processes with underlying IT systems
 * Strong analytical and problem-solving skills
 * Excellent communication and stakeholder management abilities
 * Master's degree in Engineering, Computer Science, IT, or a related field
 * Training in risk management, crisis coordination, or emergency planning is a plus
 * Languages: Fluency in French and preferably also skills in Dutch

## Description

* You take full ownership of the end-to-end management of major IT incidents impacting critical services.
 * Leading and coordinating the Major Incident process from detection to resolution
 * Mobilising the right technical experts and stakeholders to restore services quickly
 * Ensuring clear, structured, and timely communication with users and stakeholders
 * Driving rapid service restoration while ensuring longer-term corrective actions are defined and implemented
 * Managing related change activities
 * Documenting incidents in ITSM tools and leading post-incident reviews
 * Ensuring root causes are identified and addressed through structured problem-solving

Problem Management

 * You are responsible for the effective management and continuous improvement of the Problem Management process.
 * Reviewing and improving the current process to ensure consistent application across the organisation
 * Defining clear governance, standards, and ways of working
 * Ensuring recurring incidents are analysed and permanently resolved
 * Driving structural improvements to reduce operational disruptions

Disaster Recovery & Continuity

 * Identifying risks that could impact critical services
 * Designing and maintaining disaster recovery procedures and plans
 * Organising and validating regular recovery tests
 * Coordinating with IT and business teams to ensure fast recovery of services
 * Minimising downtime and data loss in case of incidents or crises


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