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# Business Analyst - Service Desk & Workplace Services Transition

- **Company:** Editx Bv
- **Location:** Gent, Belgium
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Business Process Model and Notation, RAID, Information Technology Operations, Microsoft Visio, Servicenow
- **Published:** September 1, 2026
- **Apply:** https://europa.eu/eures/portal/jv-se/jv-details/YTE1MGIzMTQtMzBmMS00NWIxLTljNzgtOGE2YTFhZmI4YWZlIDM?lang=en

## About the Role

* You have 5+ years of experience in Business Analysis within IT Operations or Service Management environments.
 * You possess experience documenting and analyzing ITIL processes.
 * You bring a proven track record in supplier transitions, outsourcing programs, or service transformations.
 * You have advanced process mapping skills using BPMN, Visio, or equivalent tools.
 * You possess expertise in workshop facilitation and stakeholder management.
 * You have experience with requirements gathering, gap analysis, and documentation governance.
 * You're known for your analytical thinking and strong communication and presentation skills.
 * You are fluent in English.

Nice to Haves

 * Experience within ServiceNow environments.
 * Knowledge of ITSM transformations and Workplace Services organizations.
 * Experience working with managed service providers.

## Description

* Identify and document current-state support processes and map end-to-end service management workflows.
 * Gather functional and operational requirements for service desk, incident management, and request fulfillment from key stakeholders.
 * Analyze operational dependencies between internal teams and external suppliers to identify process gaps and risks.
 * Create detailed process maps, service blueprints, and RACI matrices to support operational handbooks.
 * Facilitate workshops with subject matter experts to validate requirements and facilitate process sign-offs.
 * Maintain RAID logs and action registers while producing executive reporting on transition progress.


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