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# Platform Manager

- **Company:** Konecta
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Performance Monitor
- **Published:** September 1, 2026
- **Apply:** https://www.jobleads.com/es/job/e22dde35698ad01fabd0328d9a8bcc1d2

## About the Role

* Proven experience in team management within a customer service environment.
 * Excellent verbal and written communication skills.
 * Ability to multitask and solve problems quickly and effectively.
 * Natural leadership with the ability to motivate and inspire a team.
 * Strong command of office tools and management software.
 * Proficiency in English French and Spanish

## Description

We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!, * Team Management:
Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.

 * Service Quality:
Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.

 * Performance Monitoring:
Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.

 * Training & Development:
Support the professional growth of team members through ongoing coaching and development.

 * Workflow & Request Management:
Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.

 * Cross-Functional Communication:
Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.

 * Problem-Solving:
Act as a go-to person and reference for the entire team when challenges arise.

 * Compliance with Processes & Internal Rules:
Ensure consistent adherence to company policies and procedures.

 * Client Liaison:
Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs.