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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global IT Systems Engineer - **Company:** D-ploy - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Microsoft Software, System Center Configuration Manager, Azure Active Directory, Software Deployment, Systems Integration, TCP/IP, Wi-Fi Technology, Cloud Platform System, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Cisco, User Administration, Vmware - **Published:** September 1, 2026 - **Apply:** https://www.jobleads.com/es/job/eb826d8f58ba81c664ab40efcb9b0de63 ## About the Role * Previous experience as a System Engineer, IT Infrastructure Engineer, Desktop Engineer, IT Support Engineer, or similar role. * Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure AD, and enterprise IT environments. * Good understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls, and basic network troubleshooting. * Experience with endpoint management, software deployment, patching, user administration, and device configuration. * Ability to troubleshoot complex technical issues independently and provide clear solutions. * Experience working with ticketing systems, incident management, and ITIL-based processes. * Strong communication skills and ability to work with both technical and non-technical stakeholders. * Good documentation skills and attention to detail. * Fluent English, both written and spoken. * Ability to work in an international environment and collaborate with local and remote teams. * Candidates have to declare Criminal record extract not older than three months Nice to Have * Experience with Intune, SCCM, VMware, Hyper-V, or cloud environments. * Experience supporting manufacturing, pharmaceutical, laboratory, industrial, or regulated environments. * Knowledge of industrial/production PCs, business-critical applications, or IT/OT environments. * Microsoft, Cisco, ITIL, or similar certifications. * Experience working in global IT support or managed service environments. * Broad range of tasks and responsibilities * Friendly and international working environment * Professional development opportunities ## Description * Provide 2nd level technical support for IT systems, infrastructure, applications, and end-user environments. * Troubleshoot, analyze, and resolve incidents related to Windows systems, servers, endpoints, networks, and business applications. * Support the installation, configuration, maintenance, and administration of desktops, laptops, servers, and other IT equipment. * Manage and support Microsoft 365, Active Directory, Azure AD, endpoint management tools, and related enterprise services. * Participate in IT infrastructure projects, including system upgrades, migrations, hardware refreshes, software rollouts, and process improvements. * Evaluate, design, and implement IT solutions according to business needs and internal standards. * Advise internal stakeholders on IT solutions, equipment, system integration, and technical requirements. * Develop, implement, and maintain IT standards, documentation, procedures, and knowledge base articles. * Collaborate with local and global IT teams, business stakeholders, vendors, and external service providers. * Act as an escalation point for more complex technical issues and support continuous improvement within the IT environment. * Provide remote support for systems, applications, and IT installations across different locations when required. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Your next 10x engineer isn't in your city. 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