> Markdown version of [/jobs/ext/2665313-salesforce-support-engineer](https://www.wearedevelopers.com/jobs/ext/2665313-salesforce-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Salesforce Support Engineer

- **Company:** Aquiva And Hapi
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Applications Architecture, Big Data, Cloud Computing, Load Testing, Log Analysis, Release Management, Copado, Salesforce.Com, Simple Object Access Protocol (SOAP), Datadog, Apex Code, Indexer, Git, Salesforce Object Query Language (SOQL), Bitbucket, Sumo Logic (Software), Splunk, Marketing Cloud, Servicenow
- **Published:** September 2, 2026
- **Apply:** https://www.jobleads.com/es/job/ea3c84b613b7ac3521a24e4990da6c8f5

## About the Role

* Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
 * Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
 * Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA
 * Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they work
 * Log analysis and error correlation across multiple systems
 * Strongly preferred Sumo Logic or an equivalent observability tool (Splunk, Datadog)
 * Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
 * Salesforce CLI and SFDX
 * Large Data Volumes: data skew, indexing, governor limits at real scale
 * Performance and load testing experience (Scale Center, Scale Test, or equivalent)
 * ServiceNow or a comparable ITSM platform
 * Nice to have Marketing Cloud, Experience Cloud AI-assisted development tooling Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

## Description

* Hypothesis-driven debugging with incomplete information and time pressure
 * Clear written communication with clients while an incident is still open
 * Sound judgment on when to escape and when to keep investigating
 * Comfort switching between initiative work and interruptions
 * Genuine autonomy working with teams across time zones


## Related Videos

- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94)
- [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development)
- [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews)
- [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready)
- [Stop Committing Your Secrets - GIt Hooks To The Rescue!](https://www.wearedevelopers.com/videos/573-stop-committing-your-secrets-git-hooks-to-the-rescue)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)