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# IT-support Specialist

- **Company:** AGO Jobs & HR
- **Location:** Oedelem (Beernem), Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Systems, Microsoft Operating Systems, Azure Active Directory, Information Technology, Operational Systems, Cisco
- **Published:** September 1, 2026
- **Apply:** https://europa.eu/eures/portal/jv-se/jv-details/MTRmNjk1M2EtYmRiZC00MzViLWFmNjItMWU4MjA3Nzk4OTQ4IDM?lang=en

## About the Role

* Minstens 5 jaar relevante ervaring in een vergelijkbare senior IT-support- of systeembeheerfunctie.
 * Grondige kennis van Microsoft OS, Active Directory, Azure AD, Cisco en Microsoft 365.
 * Brede technische kennis van IT-infrastructuur, networking, werkplekbeheer en security.
 * Sterke analytische vaardigheden en een pragmatische, zelfstandige aanpak.
 * Vlot communiceren in het Nederlands en het Frans.

## Description

* Fungeren als aanspreekpunt voor gebruikers en externe leveranciers.
 * Technische problemen analyseren en doelgericht oplossen.
 * Structureel samenwerken met interne stakeholders en externe partners.
 * Samen met collega's de operationele werking afstemmen en opvolgen in samenwerking met het Nederlandse OPS-team.
 * Snel en zelfstandig reageren op storingen binnen productie- en operationele systemen en tijdig escaleren waar nodig.
 * Zelfstandig instaan voor 1e- en 2e-lijns systeembeheer van administratieve en operationele toepassingen.
 * De 3e-lijnsondersteuning bij leveranciers en partners coördineren.
 * Richtlijnen, procedures en best practices uitwerken voor het beheer en correcte gebruik van IT-systemen.
 * Toezien op een correct gebruik van de systemen en verbeteracties opzetten waar nodig.


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