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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Solution Architect - SPM & Telco - **Company:** Cognizant - **Location:** Spain (Remote available) - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Application Integration Architecture, Computing Platforms, Cascading Style Sheets (CSS), Software Engineering, Systems Integration, Information Technology, OSS/BSS, Servicenow - **Published:** September 2, 2026 - **Apply:** https://www.jobleads.com/es/job/eaccb9de958ed0247190ffbe34e28c156 ## About the Role * 5+ years of hands-on experience on the ServiceNow platform * 5+ years of experience in General Consulting, Service Management, or Software Development - we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market * 3+ years of experience in project/portfolio management implementations or PMO consulting roles * 2+ years of experience working with telecommunications clients or within a telco environment * ServiceNow Certified System Administrator (CSA) - required * ServiceNow CIS-SPM - required * CIS-ITSM + 2 additional ServiceNow CIS certifications - required * ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - desired * Familiarity with Telecommunications Service Management (TSM) or TM Forum frameworks - highly desirable * Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus * Hands-on experience with ServiceNow SPM: Demand Management, Project & Portfolio Management, Resource Management, and Agile Development * Experience configuring Investment Planning and roadmap capabilities within SPM * Understanding of telco-specific processes: network inventory, service assurance, and BSS/OSS ecosystems * Familiarity with TM Forum Open APIs and telco industry data models * Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations * Experience working in Agile development environments * Knowledge of software development life cycle management * Knowledge of ITIL - Foundation level preferred * Strong analytical thinking, problem-solving, and attention to detail * Active listening and strong interpersonal skills * Professional working proficiency in both Spanish and English (B2 or above) - required for client-facing meetings, calls, and workshops ## Description We're looking for a Senior ServiceNow Solution Architect specialising in Strategic Portfolio Management (SPM) with experience in the telecommunications sector to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy - ensuring every solution delivered is scalable, elegant, and of the highest quality., * Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategy * Lead and mentor developers and architects across business, information, application, software, and technology disciplines * Design, document, and communicate the integration approach for all architectural components * Research, analyse, and propose solution alternatives that address specific business needs across service lines * Educate clients and negotiate the right technical solutions for their context * Deliver a positive, value-adding experience to clients in every interaction * Act as the final escalation point for technical decision-making within a programme * Ensure all artefacts, configured components, and interactions meet the highest quality standards * Assist in scoping new opportunities and designing tools and techniques for efficient delivery * Build and develop high-performing delivery teams * Provide technical coaching and oversight to developers and architects * Define domain-specific evaluation processes for hiring that fit market needs * Identify emerging skill sets needed by the team and define training plans * Align resource requirements based on demand projections in partnership with HR ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. 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