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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite Support Engineer L.5/L2 - Sp - **Company:** Excis Compliance ltd - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Mobile Application Development, Inventory Management Software, Networking Basics, Server Supported Gaming, Wide Area Networks, Diagnostic Tools, Computer Equipment, Information Technology, Network Server, User Administration, Servicenow - **Published:** September 2, 2026 - **Apply:** https://www.recruit.net/job/support-engineer-l-l-sp-jobs/AA1ACFD59A563734 ## About the Role * Minimum 2+ years of experience in Desktop Support, IT Support, or Field Services. * Fluency in Spanish and English (spoken and written) is mandatory. * Strong customer service and communication skills. * Hands-on experience with: + + Windows 10/11 + Active Directory + ServiceNow or similar ITSM tools + Desktop/laptop deployment and imaging + Hardware troubleshooting and replacement + Mobile device support (iOS & Android) + Basic networking and server support + Meeting room technologies and AV equipment * Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage. * Strong troubleshooting and analytical skills. * Ability to work independently while managing multiple priorities. * Flexible to travel to nearby customer locations when required. * Knowledge of Microsoft Office applications and endpoint security solutions. * Experience with ITIL processes, enterprise environments, or application support is a plus. ## Description We're looking for a Field Service Engineer (Desktop Support) to join our team in Barcelona, Spain . If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from you! Why Join Excis? * * Operations in 190+ countries * Trusted by 200+ Enterprise Clients * Collaborative and supportive work environment Key Responsibilities * * Deliver high-quality onsite and remote IT support for end users across assigned locations. * Provide first-line helpdesk and desktop support for hardware, software, and network-related issues. * Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement. * Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation. * Manage user administration activities including Active Directory account management and access support. * Support and maintain local IT infrastructure, including: + + Windows workstations + Servers + Printers + LAN/WAN connectivity + Basic network components * Support mobile devices running iOS and Android. * Conduct regular meeting room and AV equipment health checks to ensure operational readiness. * Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations. * Act as the primary Point of Contact (POC) for local IT support. * Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools. * Assist with IT asset management, inventory tracking, stock control, and documentation. * Prepare inventory and asset reports, including trend analysis for recurring hardware failures. * Provide support to nearby locations when required. * Follow company security policies, operational procedures, and best practices. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Your next 10x engineer isn't in your city. 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