> Markdown version of [/jobs/ext/2667408-onsite-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2667408-onsite-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Support Technician - **Company:** A.P. MOLLER - MAERSK GROUP - **Location:** Rotterdam, Netherlands - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Wireless LAN, BIOS, Bluetooth, Microsoft Outlook, Ubuntu (Operating System), IBM Hardware Management Console, Local Area Networks, Microsoft Office, Microsoft Operating Systems, Microsoft SharePoint, Wi-Fi Technology, Tablet Computers, Information Technology, Laptops, Network Server, Servicenow - **Published:** September 1, 2026 - **Apply:** https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Netherlands-Rotterdam-3011-XB/Onsite-Associate-Technology-Operations_R193160 ## About the Role Strengthening Maersk Technology IT Services is a core, supporting element of the Maersk Group's aim to build the IT platform required to deliver the right IT solution and operating environment. The role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems. Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills. Commitment to a high level of service and responsibility is required. The post holder will spend most of their daytime supporting our business colleagues in an office environment and is expected to prioritise and plan most of their working day in collaboration with the rest of the team. The IT Support Technician must be a team player, able to function autonomously with minimal direct supervision and understand the value of supporting their colleagues and sharing their experience and knowledge. Social skills to be able to deliver a friendly and robust service to business colleagues at all levels are a must. The individual must be prepared to work onsite in the office and to travel to remote sites on an ad-hoc basis (travel provided by company.) Please note : A valid driver's license is must and English and Dutch language is mandatory., * Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives. * Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams). * Able to do basic setup of mobile devices - iOS \ Android devices. * Good understanding of IT infrastructure components that provide an onsite network. * Basic network troubleshooting skills. * Knowledge of an IT Service Management application such as ServiceNow. Desirable Technical Skills * WLAN \Wi-Fi * Good understanding of IT hardware Other Skills * Ability to manage and prioritise tasks within a working day. * High sense of urgency. * Professional communication, customer service and great interpersonal skills. * Time management. * Ability to work with people at all levels in the organisation. * Ability to work and operate within a team and independently as required. * Excellent prioritisation and problem-solving skills. * Experience in taking end-to-end responsibility for issue resolution. * Customer service mindset and pragmatic approach. * Experience working and communicating with diverse team. ## Description The main responsibility of the IT Support Technician will be to provide onsite support for hardware management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, mobile devices, and tablets. The majority of Maersk Technology support will be provided remotely via remote support teams. The IT Support Technician will be responsible for fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison point for business colleagues. What's important for this position is professional communication, great customer service and interpersonal skills. The ability to work independently with a high sense of urgency and result orientation is the key to success in the role. Specific daily responsibilities include: * Handling and preparing end user hardware, especially hardware used in an office environment. * 2nd level hardware support via tickets raised and assigned in Service Now. * Problem and Incident Management. * Collecting and providing input for improvements. * Act as a local project coordinator for hardware rollouts as required. * Support for other locations as appropriate within The Netherlands. * Responsibility for the IT hardware support within the site location that the post holder is located, acting as part of the onsite team. * Asset management updates for deployed hardware to ServiceNow., * Good knowledge of setting up laptops, including BIOS configuration, Microsoft operating systems, Ubuntu operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.) ## Related Videos - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [How to Submit CFPs and Get into Public Speaking - Moran Weber](https://www.wearedevelopers.com/videos/2112-how-to-submit-cfps-and-get-into-public-speaking-moran-weber) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)