> Markdown version of [/jobs/ext/2667686-support-engineer-2nd-line-microsoft-365-active-directory-endpoint-management](https://www.wearedevelopers.com/jobs/ext/2667686-support-engineer-2nd-line-microsoft-365-active-directory-endpoint-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Support Engineer, 2nd Line, Microsoft 365, Active Directory, Endpoint Management

- **Company:** Corriculo Ltd
- **Location:** Basingstoke, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Deployment, TCP/IP, Data Logging, Software Troubleshooting, Microsoft InTune, Patch Management
- **Published:** September 2, 2026
- **Apply:** https://www.totaljobs.com/job/support-active-directory/corriculo-ltd-job107921491

## About the Role

A Support Engineer opportunity has arisen with a well-established organisation based in Basingstoke. Are you an experienced second-line professional ready to take on a varied technical role where you can also help shape the skills of those around you?, * Experience of working in a second-line support capacity, ideally with a solid background gained in first-line support beforehand, along with solid hands-on knowledge of Windows 10 and 11, hardware and software troubleshooting, and a basic grasp of networking and TCP/IP

 * Practical exposure to Microsoft 365 administration, ideally including Intune, Entra ID, and Exchange, alongside familiarity with Active Directory and Group Policy Objects in a hybrid environment
 * The ability to communicate clearly with non-technical users, manage escalations appropriately, and work through complex problems with a structured, methodical approach
 * Some experience guiding or mentoring junior colleagues, and a customer-focused mindset with a genuine commitment to delivering a high standard of support

## Description

The Support Engineer will take ownership of escalated incidents passed up from a first-line team, working through more complex technical issues that require deeper diagnostic ability and broader systems knowledge. Day-to-day responsibilities span endpoint protection, software deployment, patch management, and identity and access administration across a hybrid environment. The role also carries a mentoring element, with the expectation that you will help first-line colleagues grow their technical knowledge over time. Accurate ticket logging, adherence to SLA targets, and contribution to internal documentation are all central to how success is measured here.


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