> Markdown version of [/jobs/ext/2667740-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2667740-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Spencer Rose Ltd - **Location:** London, UK - **Experience:** Experienced - **Salary:** £40,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Desktop Computing, Information Technology Operations, Windows PowerShell, Software Maintenance, Microsoft SharePoint, Scripting, Office365, Peripherals, Laptops, Hardware Asset Management, Servicenow - **Published:** September 2, 2026 - **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-22275B8C524503AC24/ ## About the Role * Previous at least 4 years' experience in an IT support capacity * Full UK Driving licence and access to a car * Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. * Excellent communication skills, able to provide technical support over the telephone, Chat or face to face. * Good problem-solving skills, with a solution focused approach. * Experience of products within the Microsoft Office 365 suite in a Windows 10/11 environment is essential * Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange * Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups * Experience with ServiceNow ITSM tool (or equivalent) * A certification in ITIL v3 or above would be extremely advantageous * Experience of Scripting even at basic level is highly desirable (eg PowerShell) * Professional manner with a strong work ethic. * Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance. * Able to learn quickly and work within a fast-paced environment. * Desire to learn and to undertake on-the-job training and continuous personal development. * Flexible and willing to work outside of the core hours if necessary. ## Description On behalf of a City based brokerage firm and Spencer Rose key client, I have an exciting opportunity for and experienced Desktop Support Analyst to join their team. You will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This role is an office-based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work be on call on a rotational basis 1 out of 5 weeks including the weekend. PLEASE NOTE: This role will involve occasional travel to sites across the UK, therefore applicants must be in possession of a full UK driving licence and have access to a car. Cost associated with this travel will be fully covered. Responsibilities: * Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. * Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices. * Triage, taking ownership, troubleshooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email. * Creating and maintaining accurate knowledge documentation on a quarterly basis * Execute all tickets and requests ultiising on best practise, adoption and utilisation of technology, applications, and services. * Working with the Lead IT Operations Administrator to identify trends and spot potential problems. * Improving and iterate on service support provision to the office. * Ensuring computers, printers and other peripherals are operational. * Providing support with hardware and software maintenance. * Basic hardware breakfix replacement * Hardware Inventory management * Managing system access, security, and spam/anti-virus controls * Customer site visits * Proactive trend analysis calls to the end user * Full JML process covering, Joiners, Movers and Leavers * Proactive room checks * End User Compute device management, including building devices. * Desk moves/Desk complete set up * To fulfil additional/ad hoc duties as needed in order to meet the needs of the business. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [JavaScript? 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