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# Service Desk Technician

- **Company:** HFT
- **Location:** Emersons Green, UK
- **Salary:** £26,748.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Network Connections, User Accounts
- **Published:** September 2, 2026
- **Apply:** https://www.reed.co.uk/jobs/service-desk-technician/57302217

## About the Role

We're looking for an enthusiastic and customer-focused ICT Service Desk Technician to join our ICT team and help deliver reliable technology services that support colleagues across the organisation., You'll be a proactive problem-solver with strong customer service skills and a passion for technology.

 * Experience in an ICT Service Desk, technical support or customer service environment.
 * Excellent communication and troubleshooting skills.
 * Knowledge of Microsoft 365, Active Directory, Windows 11 and mobile devices.
 * The ability to prioritise workloads and work effectively under pressure.
 * A willingness to learn and develop your technical skills.
 * A full UK driving licence.

## Description

As the first point of contact for ICT support, you'll provide technical assistance to colleagues, resolving incidents and service requests while delivering excellent customer service.

You'll support a wide range of technologies, including Windows devices, Chromebooks, Microsoft 365, Active Directory, mobile devices, and network connectivity.
What You'll Do

 * Provide first-line ICT support via phone, email and the Service Desk.
 * Diagnose and resolve hardware, software and user issues.
 * Create and maintain user accounts and permissions.
 * Configure laptops, desktops, Chromebooks and mobile devices.
 * Escalate urgent or security-related incidents when required.
 * Maintain accurate asset and service records.
 * Support ICT projects, system changes and continuous improvement activities.


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