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# IT Support Engineer

- **Company:** IDPP
- **Location:** Bedford, UK
- **Salary:** £61,100.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Network Troubleshooting, Microsoft Software, System Center Configuration Manager, Wide Area Networks, Microsoft InTune, User Administration, User Accounts
- **Published:** September 2, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-D742592E67AADAEEF7/

## About the Role

We are looking for an experienced IT Support Engineer to provide hands-on technical support at our Bedford office. This is an excellent opportunity for someone with strong desktop support skills and a broad understanding of Microsoft technologies and infrastructure., * Strong experience providing desktop/IT support in a Windows environment.

 * Good knowledge of Windows 10/11 troubleshooting.
 * Practical experience with Microsoft 365, particularly Exchange/email, licensing and Teams.
 * Working knowledge of Active Directory, user administration and Group Policy.
 * Experience with SCCM and/or Intune.
 * Basic understanding of LAN/WAN networking.
 * Basic knowledge of server environments.
 * Strong hardware troubleshooting and laptop build/repair skills.
 * Excellent communication and customer service skills.
 * Comfortable working in a hands-on, office-based support role.

## Description

* Provide desktop and user support across Windows 10 and Windows 11 environments.
 * Troubleshoot and resolve hardware, software and connectivity issues.
 * Support Microsoft 365, including email, licensing, Teams and related services.
 * Provide basic support for LAN/WAN networking issues.
 * Administer and troubleshoot Active Directory, including user accounts, permissions and Group Policy.
 * Work with SCCM and Intune for device management and deployment.
 * Build, configure, repair and maintain laptops and other IT hardware.
 * Provide general hands-on IT support to users within the Bedford office.
 * Escalate more complex technical issues where required.


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