> Markdown version of [/jobs/ext/2668071-it-support-operator](https://www.wearedevelopers.com/jobs/ext/2668071-it-support-operator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Operator

- **Company:** IntaPeople IT Recruitment
- **Location:** London, UK
- **Salary:** £50,024.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Remote Service Software, TeamViewer, Microsoft InTune, Information Technology, User Accounts
- **Published:** September 2, 2026
- **Apply:** https://jobs.intapeople.com/job/it-support-operator-25477/apply.aspx

## About the Role

You'll ideally have:

 * Previous experience working in an IT Service Desk or 1st line IT support environment
 * Strong troubleshooting skills across hardware, software and systems
 * Good working knowledge of Windows 11 and Android
 * Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager
 * Experience using an ITSM or ticketing system
 * Experience with remote support tools such as RDP, TeamViewer or LogMeIn
 * An understanding of ITIL processes. ITIL certification would be useful but isn't essential
 * Excellent communication and customer service skills
 * The ability to stay calm and professional when dealing with busy periods or difficult technical issues
 * Good organisation and time management skills, with the ability to manage a busy ticket queue

Most importantly, you'll be someone who enjoys helping people. You don't need to talk in technical jargon. You'll need to understand the problem, explain the solution clearly and make sure the user feels supported., If you're an experienced Service Desk or 1st Line Support professional with a strong Microsoft background and you're looking for a role where customer service really matters, we'd be keen to hear from you.

## Description

This is a hands-on 1st line support role where you'll be responsible for helping staff and members with day-to-day technical issues, keeping tickets moving and making sure users receive a professional, helpful service., * Troubleshoot and resolve hardware, software, account and mobile device issues

 * Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system
 * Escalate more complex issues to the appropriate IT teams
 * Support Windows 11 and Android devices
 * Administer and troubleshoot user accounts and access
 * Support Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager
 * Use remote support tools such as RDP, TeamViewer or LogMeIn
 * Provide clear, easy-to-understand technical guidance to users
 * Maintain accurate ticket notes and contribute to the IT knowledge base
 * Follow ITIL processes and IT security best practice
 * Support equipment deployments, projects and occasional RCN events


## Related Videos

- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)