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# Associate Technical Support Engineer - Confluent

- **Company:** IBM
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Distributed Systems, Linux System Administration, Prometheus, Systems Integration, Grafana, Kubernetes, Apache Kafka, Docker, Confluent
- **Published:** September 2, 2026
- **Apply:** https://dejobs.org/x/x/68D00EADE88E407C8E64CF2F90D0404B/job/

## About the Role

Required technical and professional expertise

 * Established experience of troubleshooting mission-critical distributed systems using a logical and methodical approach.
 * Experience troubleshooting and root cause analysis skills.
 * Ability to analyse logs, metrics, configurations, source code, and customer environments.
 * Strong written and verbal communication skills with the ability to explain complex technical concepts clearly.
 * Ability to work independently on ambiguous and technically complex problems.

Preferred technical and professional experience

 * Experience deploying and troubleshooting Apache Kafka services, or similar distributed systems.
 * Linux system administration.
 * Kubernetes, Docker or containerised environments.
 * Observability platforms such as Prometheus, Grafana or OpenTelemetry.

## Description

Technical Support Engineers work directly with customers to diagnose and resolve complex Apache Kafka and Confluent Platform issues. They support and manage high-priority production cases, build customer trust, and collaborate with Engineering, Product, and other internal teams

In this role you will:

 * Investigate and resolve customer issues across production and non-production environments
 * Troubleshoot distributed systems, Apache Kafka, Confluent Platform, customer applications, and integrations.
 * Support the analysis and resolution of technical incidents and customer escalations.
 * Assist in identifying root causes and implementing solutions to customer problems.
 * Communicate effectively with customers, providing timely updates and managing expectations.
 * Collaborate with Engineering, Product, and Support teams to resolve issues and improve customer outcomes.
 * Document troubleshooting steps, resolutions, and best practices in knowledge base articles.
 * Contribute to product feedback and help identify opportunities for improving supportability and customer experience.
 * Participate in team projects focused on process, tooling, and workflow improvements.
 * Take part in on-call rotations and support activities as required.


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