> Markdown version of [/jobs/ext/2668225-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/2668225-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Analyst

- **Company:** BPM Tech Ltd
- **Location:** Bradford, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Software as a Service, Software Documentation, Databases, SQL Databases
- **Published:** September 2, 2026
- **Apply:** https://www.reed.co.uk/jobs/application-support-analyst/57298418

## About the Role

* 2+ years' experience in application support or technical customer support

 * Strong customer service and communication skills

 * A methodical approach to troubleshooting and problem solving

 * Experience with Jira Service Management would be advantageous

 * Knowledge/exposure to SQL and databases, ideally within a SaaS environment

 * ITIL knowledge or experience would be beneficial

 * Comfortable working independently in a hybrid environment

 * Excellent attention to detail and ownership of customer issues

## Description

We're looking for a Customer Application Support Technician to join a growing SaaS environment, providing 1st Line application support to external customers and businesses.

This is a customer-facing application support role where you'll troubleshoot issues, manage tickets, guide users and work closely with Engineering, Product, Account Management and IT Service Delivery to get problems resolved.

What you'll be doing:

 * Act as the first point of contact for customers

 * Triage, log and diagnose application issues

 * Manage tickets through Jira Service Management

 * Provide customers with product, usability and troubleshooting guidance

 * Escalate more complex issues to Engineering/Product teams

 * Create and maintain knowledge base and user documentation

 * Work to SLA and KPI targets

 * Help improve support processes and the overall customer experience, If you're an application support professional who enjoys solving problems, working directly with customers and getting to the root of issues, this could be a great opportunity.
Skills

 * Application Support Experience
 * Application Support Roles
 * First Line Support Roles
 * Helpdesk & Technical Support
 * Jira Administration
 * SaaS (Software as a Service)
 * Second Line IT Support
 * Second Line Technical Support
 * SQL


## Related Videos

- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)