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# VodafoneThree - Specialist Engineer - NOC

- **Company:** VodafoneThree
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Ethernet, Network Monitoring, Network Administration, SC Clearance, Cisco
- **Published:** September 2, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2951492616-2

## About the Role

* Significant experience in telecommunications, including network management experience within an operation's centre environment.
 * Ability of working and understanding across SDH, PDH and optical technologies, (Ericsson, Nortel, Ciena,)
 * Proven track record in network management & troubleshooting including ability to produce Network incidents reports in relation to Network events.
 * Experienced at working with multiple third-party network providers and equipment vendors.
 * Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities).
 * Minimum SC clearance or able to meet SC criteria

## Description

Working in the Technology Operations Networks Operations Centre on a range of technologies (including SDH, PDH, Ethernet, Optical, MSPP, CNMS, Call Manager, Cisco TAC, Prime etc); the role will specialise in SDH and PDH but will be expected to work across all technologies. The individual will work as a shift engineer, providing network monitoring, initial fault diagnosis and resolution. In depth diagnostics and intermittent fault resolution may also be necessary as part of the role (as required).

 * Professionally represent Real Time Operations in all day to day operations.
 * Proactively monitor customer networks to identify fault occurrences.
 * Acknowledge, check, and respond to customer fault reports.
 * Perform timely and accurate basic initial diagnostics, ensuring fault clearance wherever possible.
 * Ensure accurate ticket detail entry and updates for all fault reports.
 * Ensure relevant and accurate information available to assist in fault diagnosis and clear.
 * Monitor fault tickets, prioritise, and track progress as appropriate.
 * Ensure technical and managerial escalation completed to defined time-scales.
 * Test and liaise with customers and other internal or external agencies and third parties.
 * Ensure overall adherence to quality procedures and working processes.
 * Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success.
 * Provide input to customer and management reports.
 * Identify and agree cover wherever possible for planned absences.
 * Proactively identify self-development needs.
 * Actively support team members in day to day operations


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