> Markdown version of [/jobs/ext/2669260-workflow-administrator-croydon-salford-or-liverpool-active-security-clearance](https://www.wearedevelopers.com/jobs/ext/2669260-workflow-administrator-croydon-salford-or-liverpool-active-security-clearance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Workflow Administrator - Croydon, Salford or Liverpool (Active Security Clearance)

- **Company:** FDM Group
- **Location:** Salford, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Temporary to permanent
- **Skills:** JIRA, Data Validation, SC Clearance, Data Management
- **Published:** September 2, 2026
- **Apply:** https://www.reed.co.uk/jobs/workflow-administrator-croydon-salford-or-liverpool-active-security-clearance/57300504

## About the Role

* Minimum 2 years' experience in a customer service, business support or administration role.
 * Strong stakeholder relationship building with the ability to understand and empathise with customer needs.
 * Ability to manage multiple requests from different customer types simultaneously and prioritise to meet deadlines.
 * Excellent attention to detail with accurate record keeping and data quality checks.
 * Familiarity with data management tools and workflow tooling such as Jira is desirable. SC clearance is essential (ideally already held).

## Description

FDM is a global business and technology consultancy seeking a Workflow Administrator to work for our client within the Public Sector (Central Government) sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will be based in Croydon, Salford or Liverpool.

Our client is establishing a new front door and demand process for management information. This customer-focused role acts as the key link between the MI teams and their customers, triaging requests through a central Front Door process, providing first-line support and ensuring customers receive timely updates and excellent service.

Responsibilities:

 * Proactively review and triage MI requests and issues submitted via the Front Door to the relevant team.
 * Support customers through the submission process, gathering additional detail and providing regular progress updates.
 * Act as first-line support for the MI request process, responding to and escalating customer complaints as required.
 * Identify trends in customer requests and make recommendations to the teams on new MI products that should be considered.
 * Direct customers to existing self-serve reports and remove duplication of effort across repeat requests.
*