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# 2nd Line Infrastructure Engineer

- **Company:** Advanced Resource Managers
- **Location:** Hereford, UK
- **Contract:** Temporary contract
- **Skills:** Active Directory, Ubuntu (Operating System), CentOS, Command-Line Interface, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Microsoft Office, Microsoft Software, Microsoft SQL Server, Windows Servers, Windows PowerShell, Microsoft SharePoint, TCP/IP, Virtualization Technology, Load Balancing, Computer Network Technologies, Firewalls (Computer Science), Vmware
- **Published:** September 2, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-4D979345CDBF8DE23D/

## About the Role

The successful candidate will have strong infrastructure experience across a range of technologies, ideally including:

 * Virtualisation: VMware and Hyper-V.
 * Microsoft Windows Server: including OS builds, Active Directory, DNS, DHCP and Group Policy, from design through to implementation and support.
 * Linux: strong system administration skills, particularly Ubuntu and CentOS.
 * Networking: TCP/IP, networking technologies, load balancing and Firewalls.
 * Microsoft technologies: SharePoint, Skype for Business/Teams, SQL Server, System Centre, Office 365 and Exchange.
 * PowerShell and command-line tooling.
 * Storage: good knowledge of SAN technologies.

## Description

We are seeking an experienced 2nd Line Infrastructure Engineer to join a growing Operational Support team in Herefordshire.

This is an excellent opportunity for an Infrastructure Engineer who is passionate about technology, interested in emerging trends, and has a strong background in infrastructure support and deployment.

The role offers a varied mix of operational support and project-based activity, providing exposure to a broad range of infrastructure technologies. You will work both remotely and on-site, engaging directly with customers and colleagues to deliver effective technical solutions.

The Role

As a 2nd Line Infrastructure Engineer, you will be responsible for supporting and maintaining a diverse infrastructure environment, while contributing to project delivery and continuous service improvement.

Key responsibilities will include:

 * Providing 2nd line infrastructure support across a range of technologies.
 * Troubleshooting and resolving complex technical incidents through to customer satisfaction.
 * Supporting both Business as Usual (BAU) operations and project activities.
 * Providing remote and on-site technical support.
 * Participating in an out-of-hours on-call support rota.
 * Contributing to the creation, maintenance and improvement of technical documentation.
 * Supporting project deliverables and ensuring compliance with agreed milestones, KPIs and SLAs.
 * Working autonomously while taking ownership of assigned technical activities.
 * Communicating effectively with customers, colleagues and wider technical teams.


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