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# IT Infrastructure Service Manager Network and Datacenter

- **Company:** Yunex Gmbh
- **Location:** München, Germany (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Unit Testing, Data Centers, Information Technology
- **Published:** September 1, 2026
- **Apply:** https://jobs.yunextraffic.com/talentcommunity/apply/1361529257/?locale=de_DE

## About the Role

* Successfully completed university degree in Information Technology, Computer Science, Business Informatics or a comparable field; alternatively, a completed vocational training in IT combined with relevant professional experience
 * Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment
 * Solid technical understanding of network and datacenter infrastructures as well as hands-on experience in operating and managing infrastructure services
 * Proven experience in managing external service providers and coordinating internal and external stakeholders
 * In-depth knowledge of ITIL or comparable service management frameworks, including incident, problem and service level management
 * Experience in working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction
 * Good understanding of service-related financials such as budgeting, cost control and forecasting is an advantage
 * Structured and solution-oriented working style combined with a high level of ownership and accountability
 * Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment
 * Business fluent English is required; German language skills are considered a plus

## Description

At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Do you want to make a difference with the work you do? Join us as an IT Infrastructure Service Manager (f/m/d).

What are my responsibilities?

 * You will be responsible for the full lifecycle of services included in the Global Network and Datacenter portfolio at Yunex Traffic
 * Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction
 * Manage relationships between Yunex IT and service providers, ensuring effective handling of incidents, problems, and escalations
 * Take ownership of service-related financials, including budgeting, cost control, and forecasting
 * Ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs)
 * Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes
 * Take a hands-on approach to service operations, ensuring effective delivery and stability of services within scope
 * Define and align the provider landscape and sourcing strategy (make-or-buy), and oversee execution against strategic objectives
 * Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures